One Stop - Customer Service Assistant

One Stop Stores Ltd; United Kingdom; On-site; GBP 20,000 - 24,000; Full time

Job summary

A UK retail company is seeking a Customer Service Assistant to provide excellent customer service, stock shelves, and manage payment processes. This entry-level role offers full-time employment in a dynamic retail environment. Ideal candidates should possess strong communication skills and a willingness to learn while ensuring a safe and welcoming atmosphere for customers.

Benefits

Flexible working hours

Community involvement initiatives

Diversity and inclusion programs

Qualifications

• Strong communication skills to engage with customers effectively.
• Experience in retail is an advantage but not necessary.
• Willingness to learn and follow procedures for safety.

Responsibilities

• Provide excellent customer service and assist customers as needed.
• Stock shelves and maintain store appearance and safety.
• Manage checkout processes and assist with payments.
• Run shifts in absence of senior staff during peak hours.

Skills

Excellent customer service skills

Ability to work in a fast-paced environment

Teamwork

Attention to detail

Job description

One Stop – Customer Service Assistant

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant you will be working in a fast‑paced retail environment where no day is the same. Your role involves providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance and safety.

Responsibilities

• I know my customers and serve them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through the ‘Have Your Say’ survey.
• I work across all areas of the store – online, at the tills, in replenishment, vending, and stock routines – to ensure tasks are completed to meet customer needs.
• I put into practice the training I have received to ensure we work safely.
• I take part in seasonal, community and charity events, creating a great inclusive atmosphere.
• I am knowledgeable about my store’s performance, understand the part I play and what we need to do together to deliver profit.
• I live our values, make everyone feel welcome, and always follow our policies.
• I ensure I clock in and out at the start and end of my shift to be paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following security procedures and wearing safety equipment where available.
• I always follow the Think25 policy when serving age‑restricted products to all customers.
• I respond quickly to assistance calls or interventions on self‑service check‑outs, explaining what I am doing to the customer.
• I work in a clean, tidy and organised manner, keeping aisles clear of congestion.
• During certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all training I have received to keep myself, others and the store safe and legal.
• If this store has a Post Office Local, I will undertake routine post‑office duties, including a Post Office Financial and criminal‑conviction background check which I must pass to continue in the role.

What’s in it for you?

One Stop aims to make everyday life easier for our customers, offering quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, we combine a large organisation with a neighbourhood‑store feel.

Flexible Working

We welcome discussions about flexible working. Whether you’re starting your career, needing broader hours, caring for a family, or transitioning to retirement, we’ll consider how best to support you throughout the application process.

Benefits

Because One Stop operates as an independent business within the Tesco Group, our benefits may differ from those offered at Tesco – but they match the values of a close‑knit community store. To explore the full list of benefits, please read the complete information on our Careers page.

Community Involvement

We’re proud to support local charities and partner with national organisations. Over the past decade, we have raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through FareShare and Olio.

Diversity & Inclusion

We celebrate diversity and ensure an inclusive work environment. As a Disability Confident Leader (Level 3), we offer reasonable adjustments during recruitment, including interviews, to give everyone a fair opportunity to succeed.

Seniority and Employment

Entry level – Full‑time – Retail.