Onboarding Lead: Scalable, Customer-Focused Journeys

Workwell Group; Camberley; Hybrid; GBP 45,000 - 48,000; Full time

Job summary

A dynamic outsourcing company is seeking an Onboarding Manager to optimize the onboarding journey for new customers. You will lead the process to ensure a seamless experience across multiple brands, collaborating with cross-functional teams to improve service delivery. The ideal candidate has proven experience in onboarding within recruitment or outsourcing, strong analytical skills, and proficiency with CRM systems. A passion for exceptional customer experiences and team management is essential. This full-time position is based in Camberley, offering a hybrid working model.

Benefits

25 days annual leave

Pension

Health Assured

Life Assurance

Cycle to Work Scheme

Annual Pay Review

Employee Referral

Qualifications

• Experience in onboarding, service delivery, or operational leadership in recruitment or outsourcing.
• Proficient in using CRM systems and onboarding tools.
• Ability to build trust with stakeholders.

Responsibilities

• Lead and optimize the onboarding journey for new customers.
• Collaborate with Sales and Operations for continuous improvement.
• Ensure high standards of delivery and proactive communication.

Skills

Onboarding experience

Analytical skills

Communication skills

Organizational skills

Problem-solving skills

CRM proficiency

Team management

Tools

Service management platforms

Job description

A dynamic outsourcing company is seeking an Onboarding Manager to optimize the onboarding journey for new customers. You will lead the process to ensure a seamless experience across multiple brands, collaborating with cross-functional teams to improve service delivery. The ideal candidate has proven experience in onboarding within recruitment or outsourcing, strong analytical skills, and proficiency with CRM systems. A passion for exceptional customer experiences and team management is essential. This full-time position is based in Camberley, offering a hybrid working model.