Onboarding Associate

OrderYOYO group; Manchester; Hybrid; GBP 27,000; Full time

Job summary

A fast-growing restaurant tech company in Manchester is looking for an Onboarding Associate. This hybrid role emphasizes onboarding restaurants and ensuring customer success through data analysis. You'll handle outbound calls, track restaurant partner performance, and create profiles. Ideal candidates are self-starters with strong analytical skills and a team-oriented attitude. The position offers a base salary of £26,500 plus an uncapped bonus structure in a vibrant work environment.

Benefits

Uncapped bonus structure

Monthly socials

Casual dress code

Career development opportunities

Qualifications

• Motivated self-starter with initiative.
• Ability to prioritize tasks effectively.
• Enthusiastic and energetic personality.

Responsibilities

• Onboard restaurants from sign-up to going live.
• Conduct outbound calls for customer success.
• Track restaurant activation and performance.

Skills

Customer service skills

Analytical thinking

Attention to detail

Problem-solving

Teamwork

Job description

We are looking for a confident and highly motivated Onboarding Associate to join us at OrderYoyo. We are growing rapidly across all of our markets in Europe and expanding to more countries in Europe over the next year, here’s how you can part of that!

ORDERYOYO’s Mission

We help takeaways and restaurants succeed online by providing them with personalised branded mobile apps, websites and personalised marketing. We are here to ensure that small to medium‑size restaurants and small chains are not subjected to high commissions, and giving the restaurant the ownership of their success!

Here’s a taste of what you’ll be doing

The Onboarding Associate role is a hybrid role focussing on onboarding of restaurants and customer success – with attention to analytics and data of our restaurant partners, actively reaching out to our partners after the 60‑day point and working with them to secure commercial growth within their restaurant.

Customer Success

• Outbound calls to restaurants to ensure customer success.
• Looking at existing restaurant partner’s account data and analysing to identify any optimisation points including offers/meal deals they don’t currently have, highlighting favourites/most sold at the top of the menus, upselling items via checkout suggestions (drinks, sides/extras).
• Actively reach out to restaurant partners to ensure quality customer service is maintained and to identify and suggest any areas of improvement.
• Taking ideas to the restaurant partners and implementing them.

Onboarding

• Dealing with the activation of our restaurant partners from sign‑up to going live.
• Outbound calls to restaurants to ensure a smooth onboarding process.
• Responsible for creating the restaurant’s profile, ranging from digitising menus to updating apps – attention to detail and the ability to prioritise are key skills.
• Tracking and responsible for the restaurant within the first 60 days.
• Working with partners to enable them to go live within set timeframes, using communication, empathy and problem‑solving abilities to navigate and educate restaurants across the UK.
• Location: Manchester
• Hours: 9am‑5.30pm

What We Offer

• Great uncapped bonus structure.
• £26,500 base salary.
• A social & vibrant environment – we want you to enjoy being at work.
• Casual dress code.
• Monthly Friday socials & extensive social activities calendar.
• Monthly sales conferences & quarterly national conferences.
• Two annual company‑wide parties.
• Genuine progression and career development opportunities.

What We Are Looking For In You

• Driven self‑starter motivated to achieve bonus.
• Someone with initiative, who can work as part of a team and individually.
• Goal‑oriented individuals with a never‑say‑die attitude to get the job done.
• Enthusiastic, energetic personality.

Who we are at OrderYoyo

We strive to empower and liberate all, by celebrating individuality and encouraging our team members to bring their authentic selves to work. Our restaurant partners are diverse, and our passion to help them succeed is what unites us. By valuing and respecting each other’s contributions, we create a vibrant workplace where everyone can thrive and make a meaningful impact. Together, we promote a culture of recognition, appreciation and equal opportunities.