On-Site WiFi Support & Field Coordination Specialist

Stephenmaclellan; Peterborough; On-site; GBP 26,000; Full time

Job summary

A UK based ISP in Peterborough is seeking a customer service representative to be the first point of contact for customers with Wi-Fi issues. The role involves troubleshooting, organizing engineers' schedules, and maintaining clear communication with both customers and staff. Candidates should have strong customer service and admin skills, and a willingness to learn about technology. This position offers a full-time contract with a salary of £26,000 and benefits including private health and 26 days holiday.

Benefits

Private health

26 days holiday (+8 bank holidays)

Pension

Qualifications

• Experience in customer service is essential.
• Strong communication skills and ability to manage expectations.
• Willingness to learn new technologies.

Responsibilities

• Serve as the first point of contact for customers with Wi-Fi issues.
• Organize engineers’ schedules to ensure efficiency.
• Communicate effectively with both customers and internal teams.

Skills

Customer service skills

Strong admin skills

Tech-savvy

Job description

A UK based ISP in Peterborough is seeking a customer service representative to be the first point of contact for customers with Wi-Fi issues. The role involves troubleshooting, organizing engineers' schedules, and maintaining clear communication with both customers and staff. Candidates should have strong customer service and admin skills, and a willingness to learn about technology. This position offers a full-time contract with a salary of £26,000 and benefits including private health and 26 days holiday.