On-Site Resident Services Coordinator

Dandara Group; Aberdeen City; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK developer in Aberdeen is seeking a passionate customer service professional to join their Resident Services Team. The role involves supporting day-to-day operations at an award-winning Build to Rent development, providing top-notch service to residents and visitors. Qualifications include proficiency in Microsoft Office and knowledge of health and safety standards. The position offers competitive salary and various benefits, including holiday options and a matched pension scheme.

Benefits

Competitive salary

33 days holiday + option to buy 5 more

Up to 5% matched pension scheme

Employee Assistance Programme

24-hour Digital Doctor access

Health Assured Wisdom App

Discounts platform with retailers

Qualifications

• Proficiency in Microsoft Word, Excel, and Outlook is essential.
• Strong understanding of on-site health and safety requirements.
• Excellent attention to detail and communication skills.

Responsibilities

• Deliver first-class customer service to residents and visitors.
• Handle enquiries and support viewings, move-ins, and check-outs.
• Log and follow up on maintenance issues and contractor access.

Skills

Customer service

Organization

Communication

Microsoft Word

Microsoft Excel

Health and safety knowledge

Education

ARLA, TPI, or COSHH qualifications

Job description

A leading UK developer in Aberdeen is seeking a passionate customer service professional to join their Resident Services Team. The role involves supporting day-to-day operations at an award-winning Build to Rent development, providing top-notch service to residents and visitors. Qualifications include proficiency in Microsoft Office and knowledge of health and safety standards. The position offers competitive salary and various benefits, including holiday options and a matched pension scheme.