On-Site Operations Manager - Bredbury

Concentrix; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global technology and services leader seeks an Operations Manager for their Bredbury location. The role demands oversight of operations, coaching team members, and optimizing service delivery. Candidates should possess 3-5 years in a call center, including leadership experience. Strong analytical and communication skills are essential. The position offers career growth opportunities and is full-time on-site in Manchester, with a dynamic and supportive work environment.

Benefits

Career growth and development programs

Continuous support and training

Qualifications

• Minimum 3–5 years’ experience in a call center environment, including at least 2 years in a Team Leader role.
• Demonstrated experience driving performance and developing action plans.
• Excellent communication and organizational skills.

Responsibilities

• Overseeing and optimizing operations for exceptional service delivery.
• Coaching and developing direct reports to maximize performance.
• Participating in cross-functional meetings to drive continuous improvement.

Skills

Leadership skills

Analytical abilities

Problem-solving skills

Interpersonal communication

Team management

Tools

Operational management software

CRM tools

Job description

A global technology and services leader seeks an Operations Manager for their Bredbury location. The role demands oversight of operations, coaching team members, and optimizing service delivery. Candidates should possess 3-5 years in a call center, including leadership experience. Strong analytical and communication skills are essential. The position offers career growth opportunities and is full-time on-site in Manchester, with a dynamic and supportive work environment.