OMD Account Manager

Kidde Global Solutions; Milton Keynes; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A global technology leader in fire safety is seeking an OMD Account Manager – Service in Milton Keynes. The role involves managing product troubleshooting, warranty processes, and compliance with cyber-security standards. Ideal candidates will have experience in technical product support or system sales and strong communication skills. This position offers growth opportunities within a reputable company with a commitment to safety and innovation.

Benefits

Life Assurance

Access to health and wellbeing resources

Bravo Awards for outstanding contributions

Qualifications

• Previous experience in technical/commercial product support (fire panels or electronic components) or international technical system sales is highly desirable.
• Knowledge of the marine industry and onboard service work is necessary.
• Understanding of vessel cyber-security requirements is needed.

Responsibilities

• Manage all aspects of design, functionality, and troubleshooting of OMD products.
• Ensure systems are operating at the highest standards and manage warranty returns.
• Support training programs and promotional initiatives.

Skills

Electronics technical systems knowledge

Strong technical presentation and communication skills

Commercial business acumen

Willingness to travel

Experience with Oil Mist Detection Systems or Fire Panels

Job description

With more than two centuries of combined history, brands like Kidde, Kid leading the way in protecting people and property around the world. Now, we’re taking that leadership to the next level. Kidde Global Solutions brings together the most trusted and iconic brands in safety, building upon our shared experience and expertise to address the needs and challenges of more customers in more places. With an unmatched portfolio of solutions and services, and a commitment to constant innovation we’re elevating the standards for an entire industry – and establishing the next level of fire and life safety leadership.

At Kidde Global Solutions, you’re joining a global technology leader in fire and life safety solutions and our employees are the heart of it all. With industry-defining brands in life safety and security, you’ll be part of a legacy of leadership working with cutting‑edge technologies that protect lives and property worldwide. As a leading fire safety brand, our mission is to provide solutions that protect people and property from the effects of fire and related hazards. We’re committed to expanding our impact and providing dynamic opportunities for growth within our team. You’ll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way.

OMD Account Manager – Service

Full‑time | Based in Milton Keynes, UK (or Home‑based)

Reports to: OMD Sales Manager

Are you passionate about marine safety and electronic systems? Do you enjoy supporting customers and solving technical challenges? We are looking for an OMD Account Manager – Service to join our team in the UK.

Purpose of the Role

The OMD Account Manager – Service will have full knowledge of the OMD product range, managing all aspects of design, functionality, and troubleshooting. You will ensure our systems are operating at the highest standards, manage warranty returns, support product recalls and remediation programs, and assist with commercial and approval issues. You will also engage with IACS work groups, manage cyber‑security compliance, support training programs, and work closely with Engine Designers and our Authorised Network of Service Providers.

Key Responsibilities

• Full responsibility for Graviner OMD in‑warranty processes and reporting
• Analyse technical issues and implement remedial actions
• Liaise with factory and production teams to approvals
• Ensure OMD systems are fully cybersecurity compliant
• Oversee Service Engineer Training and OMD Learning Development Program
• Support growth initiatives and yearly sales plans
• Maintain OMD ship folders and ensure international trade compliance

>Electronics technical systems knowledge

Strong technical presentation and communication skills

Commercial business acumen

Willingness to travel

Experience with Oil Mist Detection Systems or Fire Panels

Knowledge of the marine industry and onboard service work

Familiarity with IACS and Class Society approvals

Understanding of vessel cyber‑security requirements and marine diesel engine eco‑structure

Behaviours

• Passion for supporting crew safetyli>
• Able to work on own initiative with integrity
• Comply with all KGS Fire & Security ethics and compliance rules

Candidate Background

Previous experience in technical/commercial product support (fire panels or electronic components) or international technical system sales is highly desirable.

Other Requirements

• Driving licence mandatory
• Use of personal vehicle for business will be reimbursed

What You Will Gain

• Life Assurance
• Access to the Benefits Central platform, which hosts employee reward and recognition initiatives as well as health and wellbeing resources
• Bravo Awards, which recognise outstanding contributions from all employees and encourage excellence

Your Journey with Us

We always aim to provide a fair and valuable recruitment process for everyone. If selected, you will follow the next stages:

• Initial call with our recruitment team
• Up to 3 interviews with the Hiring Team
• Join a team that makes a real difference in maritime safety and work with a global network of professionals dedicated to excellence.

World Leaders in Fire and Life Safety

Kidde Global Solutions is a world leader in fire & life safety solutions tailored for complex commercial facilities to homes. Through iconic, industry-defining brands including Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech, we provide residential and commercial customers with advanced solutions and services to protect people and property in a wide range of applications, all around the globe.