NOC Support Engineer

TNS Inc.; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT services firm in the United Kingdom is seeking an experienced NOC Support Engineer to provide 24x7 operational support. Responsibilities include monitoring systems, incident management, and collaborating with global teams. The ideal candidate will have over 5 years of experience in network operations and troubleshooting, particularly with Cisco and Juniper equipment. This position offers a competitive hourly rate and benefits, including healthcare and retirement plans.

Benefits

Medical and dental coverage

Paid holidays and vacations

401K plan with company match

Qualifications

• 5+ years experience in a network operations environment supporting a low latency global IP network.
• Direct experience troubleshooting and configuring Cisco, Juniper, and Arista equipment.
• Solid written and verbal communication skills.

Responsibilities

• Provide 24x7 operational support on a shift rotation.
• Monitor various event management systems and respond to inquiries.
• Engage NOC engineers on incidents for resolution.

Skills

Network operations support

Customer service

Cisco router/switch troubleshooting

Problem management

Multicast troubleshooting

Education

CCNA certification

BS in Business Administration or technical field

Tools

Microsoft Office

TAC case management systems

Job description

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!## ## OverviewWe are currently looking to recruit a NOC Support Engineer to join our growing global team. As part of the Global NOC support team, you will be responsible for providing technical support to TNS financial services product offerings. Working closely with the broader NOC team and closely with our technical support teams, you will be responsible for Incident Management, Problem Management, Change Management and some Release and Deployment to the production network. Being a part of the TNS FinTech division there will be opportunity to expand and further develop your knowledge and skills across a variety of TNS service and product offerings.## ## **Responsibilities**Working on a shift rotation providing 24 x 7 operational support, you will be responsible for:* Monitoring TNS’s various event management systems, monitoring the Service Operation's email inbox and responding to inbound telephone calls to TNS Network Operations.* Raising incident tickets on the TNS Incident Management ticketing system* Providing first level problem determination/triage for all incidents. Following runbooks.* Engaging NOC engineers on incidents to see the incident through to successful resolution.* Interfacing with clients, vendors, market participants, and financial exchanges.* Working as part of a global team that provides 24x7 Service Desk coverage on a rotation basis **Responsibilities:**Essential responsibilities include:* Manage and resolve assigned incident tickets* Support customer incident management bridges and calls* Support Major Incident Management and fault resolution* Support Problem Management and root cause analysis* Become a SME on supported products and services* Production and update of service documentation* Support PCI compliance* Support Disaster Recovery activities* Provide training, knowledge transfer and ongoing support to TNS global FinTech analysts## ## **Qualifications****Required:*** 5+ years experience in a network operations environment supporting a low latency global IP network, within Financial Service* 5+ years experience supporting global managed hosting / server environments* Direct experience configuring and troubleshooting Cisco, Juniper, and Arista routers and switches* Cisco IOS, JunOS and Arista experience and familiarity with TAC case management and escalation process* Multicast market date and FIX order routing troubleshooting experience* Routing protocol troubleshooting experience (BGP,IS-IS, OSPF, EIGRP, HSRP)* Network Address Translation experience* MPLS experience* Direct experience troubleshooting and supporting financial markets and applications* Solid written and verbal skills* Direct customer service experience required* Flexibility around working hours in support of business requirements (may include bank holiday working etc)* Able to work 24x7 shift pattern* For this role,we anticipate paying $37 - $45 per hour. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. TNS offers a competitive benefit package including medical and dental coverage, life insurance, paid holidays and vacations, and a 401K plan with company match.* Proficient with Microsoft Office (Excel, Word, PowerPoint, Project, Visio)* CCNA **Desired:*** BS in Business Administration, Management, or technical field* Experience with FIX Hub services* IPSec encryption experience* Basic knowledge of exchange market data and order routing protocols* Experience supporting and troubleshooting multicast market data streams* Basic understanding of Datacenter environments **Education / Certifications:*** CCNP certification* JNCIA –Junos certification If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.With employees based in 21 countries around the world, TNS is a leading global provider of data communication and interoperability services to diverse industries, such as retail, banking, payment processing, telecommunications and the financial markets.TNS’ services extend to over 60 countries and we deliver mission critical solutions to many Fortune 500 companies. TNS employees play a vital role in the delivery of our services and we recognize them as our most valuable asset. We are proud to offer competitive salaries and benefit packages, and due to the global nature of our business we can offer opportunities to relocate to different locations, if your personal circumstances change.Please take the time to view the job openings on this website and submit an application. You are welcome to apply for multiple opportunities and our system is designed to keep you informed on your application status.