Night Shift Control Room Administrator

Northern Security Ltd; Carlisle; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading security firm in Carlisle is looking for a Skilled Administrator to join the Operations Team. This full-time role involves managing calls, recording incidents, and ensuring smooth operations during nights and weekends. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to work independently. The company offers competitive pay at £13.70 per hour, extensive training, 28 days of holiday, and a supportive working environment.

Benefits

Competitive pay of £13.70 per hour

28 days holiday (pro rata for part-time)

Company contributory pension scheme

Full uniform provided

Supportive working environment

Qualifications

• Calm under pressure, able to make independent decisions.
• Professional telephone manner required.
• Experience in customer service preferred.

Responsibilities

• Manage incoming calls and respond according to procedures.
• Record incidents accurately using company systems.
• Conduct employee welfare calls and manage shift coverage.
• Monitor CCTV and report unusual activities.
• Liaise with mobile response units for incident handling.

Skills

Excellent communication skills

Problem-solving skills

Strong IT skills

Attention to detail

Job description

A leading security firm in Carlisle is looking for a Skilled Administrator to join the Operations Team. This full-time role involves managing calls, recording incidents, and ensuring smooth operations during nights and weekends. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to work independently. The company offers competitive pay at £13.70 per hour, extensive training, 28 days of holiday, and a supportive working environment.