Night Receptionist

IconInc; Lincoln; On-site; GBP 10,000 - 40,000; Part time

Job summary

A student accommodation experience provider in Lincoln is seeking a dynamic Night Concierge. This part-time role (24 hours per week) involves ensuring tenant satisfaction, monitoring building security, managing stock, and handling administrative tasks. Ideal candidates will have a passion for customer service, self-starting abilities, strong IT skills, and attention to detail, with preferred experience in guest relations or hotel roles.

Qualifications

• 1 year of experience in customer service preferred.
• 1 year of night work experience preferred.
• Previous experience in a hotel or similar environment is essential.

Responsibilities

• Handle tenant inquiries and ensure a smooth experience.
• Monitor building security and address concerns.
• Manage stock and ensure supplies are well-maintained.
• Oversee pantry facilities and maintain presentation.
• Address maintenance issues as they arise.
• Stay on top of administrative tasks.
• Maintain cleanliness of the building to high standards.

Skills

Customer service

Independent decision making

Strong IT skills

Basic financial knowledge

Attention to detail

Experience in guest relations

Job description

At IconInc, we're redefining student accommodation with style, energy, and a forward-thinking approach. With vibrant locations in Lincoln, Leeds, and Liverpool, we offer more than just a place to stay – we provide an experience. Now, we’re looking for a dynamic Night Concierge to join our team at Gravity in Lincoln.

About the Role

As a Night Concierge, you’ll be the heartbeat of our Lincoln site during the night. This role is perfect for someone ready to elevate their career in customer service and gain hands-on experience in lettings and sales. Every night brings new challenges, from assisting tenants with their needs to ensuring the building’s security, managing stock, and handling administrative tasks.

What You'll Do:

• Be the Go-To Person: Handle tenant inquiries and ensure they have a seamless experience throughout their stay.
• Keep Things Secure: Monitor building security, including CCTV, and address any concerns that arise.
• Stock Wizardry: Manage and rotate stock, ensuring everything is always well-supplied.
• Pantry Pro: Oversee the pantry facilities and set up breakfast, maintaining impeccable presentation.
• Maintenance Maestro: Address any maintenance issues that crop up during the night.
• Admin Expert: Stay on top of administrative tasks, ensuring everything runs smoothly.
• Clean & Tidy: Help maintain the cleanliness of the building to our high standards.

Required Skills

• Customer service: 1 year (preferred)
• Nights: 1 year (preferred)

Other Requirements

This position is 24 hours per week - variable to rota!

Job Location:

Gravity , Lincoln

Job Type:

Part time (24 hours p/w)

What You Bring:

• A Passion for People: Excellent customer service is your mantra.
• Self-Starter: You’re comfortable working independently and making decisions.
• Tech-Savvy: Strong IT skills are a must.
• Numbers Know-How: Basic financial knowledge will serve you well.
• Detail-Oriented: You’ve got a keen eye for the little things that make a big difference.
• Experience: Previous experience in guest relations, hotel roles, or a similar environment is essential.