Night Receptionist

Heeton Concept Hotel; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel chain is seeking a Guest Services Assistant in Leeds, UK. In this role, you will create memorable experiences for guests by managing check-ins, serving food, and providing local insights. Candidates must have excellent customer service skills and speak fluent English. The position offers various employee benefits including service-based annual leave and career development opportunities. Ideal for someone passionate about hospitality and guest satisfaction.

Benefits

Service-based annual leave (up to 5 extra days)

Employee & Friends/Family discounted rates

Referral scheme

Life Assurance and Income Protection schemes

Voluntary benefits including Cycle to Work

Career development opportunities

Access to employee recognition & reward scheme

Retention bonus on completion of service

On-site parking

Qualifications

• Hospitality experience preferred.

Responsibilities

• Be the warm welcome that kicks off a memorable guest experience.
• Take and manage guest bookings, and upselling opportunities.
• Serve food and drinks in the bar and restaurant.

Skills

Excellent customer service skills

Fluent English

Job description

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Assistant, you’ll not only be the person they rely on to handle check-in and serve them food and drink, but you will also offer local insights and anticipate every detail of a friction‑free experience. You’ll also create a warm atmosphere that makes our guests feel at home.

Your day-to-day

• Be the warm welcome that kicks off a memorable guest experience
• Encourage guests to partake in the Hilton Honors loyalty program
• Take and manage guest bookings, and up‑selling opportunities and tell them about ways to improve their stay
• Handle cash and credit transactions in accordance to Heeton standard operating procedures.
• Start every stay right by swiftly checking guests in accordance with Hampton brand standards,
• Serve food and drinks in the bar and restaurant
• Help with washing up and other kitchen duties when needed
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Work as part of the time to assist with Reception, Bar, Restaurant and Kitchen
• Jump into other ad‑hoc duties when your colleagues need your help

What we need from you

• Excellent customer service skills
• Hospitality experience preferred
• Must speak fluent English

Why you should apply

• Service‑based annual leave (increasing up to a maximum of 5 extra days)
• Employee & Friends/Family discounted rates at Heeton-operated hotels
• Referral scheme
• Life Assurance, Income Protection and Employee Assistance schemes
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
• Heeton is an expanding company which offers excellent career, training and development opportunities
• Exclusive access to the employee recognition & reward scheme - Heeton Rewards
• Fantastic career potential with one of the UK's fast‑growing hotel operators
• Retention bonus on completion of 3 and 6-month service
• On‑site parking

Hilton's Vision: To fill the earth with the light and warmth of hospitality –by delivering exceptional experiences – every hotel, every guest, every time.

First Direct Arena, Leeds Grand Theatre, and shopping at Victoria Leeds are all about a 10-minute walk from our hotel near the city centre. Trinity Leeds designer shops, The University of Leeds, Leeds Beckett, and the railway station are all within a mile.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the. Documented evidence of eligibility will be required from candidates as part of the recruitment process