Night House Host/Receptionist

Edyn; Cambridge; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A rapidly growing hospitality brand is seeking a welcoming and organized Night Receptionist to ensure an exceptional guest experience. The role includes managing check-ins, responding to guest queries, and embodying the brand's values. Ideal candidates will have strong interpersonal skills and a knack for customer service. Benefits include a bonus scheme, flexible working options, and additional wellbeing perks. Join a community where you can truly be yourself at work.

Benefits

Bonus scheme

Holidays with the option to buy more

Employee Assistance Programme

Free nights in properties

Company sick pay

Pension plan

Qualifications

• Natural host with strong interpersonal skills.
• Ability to create a welcoming atmosphere for guests.
• Experience in managing guest queries and reservations.

Responsibilities

• Be the first point of contact for guests during their stay.
• Manage reservations and guest queries effectively.
• Inspire guests with information about local attractions.

Skills

Organisational skills

People skills

Customer service

Communication

Job description

Be you. At work.

Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning.

Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go.

The role.

Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless, welcoming experience?

Reporting to and supportingthe Assistant General Manager, you’ll be a key member of the night reception team and the face of the Locke brand. It’ll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave (if they can bring themselves to do that…).

What it looks like;

• Creating tell-your-mates experiences for guests​
• Being a friendly face and go-to person for guests, contractors and visitors​
• Inspiring and informing guests on local attractions and goings-on​
• Welcoming guests when you check them in and leaving a great impression when you check themout​
• Managing reservations and queries online, by email, on the phone and in person with a can-doattitude​
• Handling out-of-hours guest queries for other edyn properties​

Values you’ll share;

• Courage to question, evolve and be human
• Curiosity to seek out innovation, change and creativity
• Confidence to challenge convention and look for better ways to do and be
• Accountability and the desire to empower those around you
• Freedom to be yourself at work, just as much as at play
• Acceptance that perfection doesn’t exist and no one has a monopoly on good ideas
• Recognition of humanity in yourself and others to learn fast, evolve and grow

In return we offer you a bonus scheme, holidays (including the option to buy more if you want them), wellbeing benefits (Cash Plan and an Employee Assistance Programme), free nights in our properties, awesome recognition schemes, pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs.

When and Where?

We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information.

Beyond the gowns. Beyond the gates. Beyond the guidebook. On the cusp of the city, just north-west of the centre, is Turing Locke: a sleek, avant-garde style aparthotel in the brand-new, sustainable district of Eddington.

About edyn

Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free-thinking urbanite in all of us. Each of our brands – Locke, SACO and Cove – is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul. To find out more about what it’s like to work at edyn, visit https://www.findingedyn.com/start-here-go-anywhere