Night Concierge

Gestalt; Hove; On-site; GBP 20,000 - 25,000; Full time

Job summary

A supportive residential service in Hove seeks a Night Concierge to help create a safe environment for vulnerable women experiences homelessness. The ideal candidate will monitor safety, provide support and maintain a calm atmosphere during overnight shifts. A strong commitment to diversity and person-centred care is essential. Competitive salary and benefits offered.

Benefits

25 days annual leave

Employer Pension Contribution

Access to discounted tickets

Training and Development

Employee Assistance Programme

Life Assurance Scheme

Cycle-to-work scheme

Qualifications

• Understanding and/or experience to provide high quality, person-centred support.
• Ability to work independently and take responsibility for the night service.
• Excellent communication skills with residents, colleagues and external partners.

Responsibilities

• Ensure building safety by monitoring and responding to emergencies.
• Maintain professionalism and kindness with visitors.
• Provide clear morning handovers with key updates.

Skills

High quality person-centred support

Excellent communication skills

Ability to work independently

Calm under pressure

Compassionate, non-judgemental approach

Job description

Job Title

Night Concierge

Location

This residential site, located in Brighton, benefits from great transport links, with Hove Station and several local bus routes nearby. Kindly be aware that step free access is not available at this service.

Salary

£24,500

Shift Pattern

37.5 hours per week, Monday to Sunday, shifts are overnight ranging between 21:30 - 08:30 and 19:30 - 08:30 on a rolling rota which includes weekends and bank holidays, which may mean weekly hours vary slightly. You may be required to work outside these hours as per service requirements.

About The Role

We’re looking for a calm, reliable and friendly Night Concierge to join our supported team. You’ll help create a safe, welcoming and well‑run environment overnight, offering reassurance and practical support to residents when they need it most. This service is a safe and supportive home for women who have experienced homelessness. We work with women with a range of supporting needs from complex and high level to more moderate or low level, including help around mental health, substance use, domestic abuse and past offending.

Role Responsibilities

• Ensuring our building is safe by monitoring, completing welfare checks and responding effectively and appropriately to emergencies.
• Maintaining professionalism and kindness with visitors, attending to calls, managing deliveries and ensuring great communication with the team.
• Providing clear morning handovers with key updates on residents, incidents or safeguarding concerns.
• Working with the wider team to make sure any urgent issues are picked up and followed through.
• Adapting to service needs to support risk assessments, safeguarding checks and service standards.
• Supporting residents to build confidence and independence, contributing to a psychologically informed space where everyone is treated with respect and dignity.
• Noticing when someone might be struggling with their physical or mental health, and taking prompt action to prevent escalation.
• Keeping the environment clean and welcoming – tidying communal spaces, reporting repairs and completing admin tasks accurately and sensitively.

About You

• Understanding and/or experience to provide high quality, person‑centred support.
• Ability to work independently and take responsibility for the night service.
• Excellent communication skills with residents, colleagues and external partners, building positive and respectful relationships.
• Understanding the importance of diversity, equity and inclusion in everything you do.
• Ability to stay calm and supportive in a fast‑paced and constantly changing environment.
• Compassionate, non‑judgemental approach when helping others.
• Shared values of Ambition, Empowerment, Inclusivity, and Transparency in everyday work.

What we Offer

• 25 days (Full‑time equivalent) annual leave, increasing with the length of service.
• Employer Pension Contribution.
• Eligibility to register with Blue Light Discount Card.
• Access to discounted tickets for music events, shows, sports and more.
• Reflective Practice regular sessions with a therapist provided by an external provider to support mental health and wellbeing at work.
• Training and Development, including access to courses, upskilling and progression plans.
• Employee Assistance Programme, including counselling.
• Life Assurance Scheme.
• Cycle‑to‑work scheme.
• Annual Staff Awards.
• EDI Ambassador programme.

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.