New Store Opening: Food Shift Lead (Luton)

Marks & Spencer Plc; Luton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retail company in the UK is seeking a Shift Lead to manage store operations and ensure exceptional customer service. The role involves coaching team members, coordinating daily tasks, and maintaining high standards of store presentation. Candidates should possess strong communication skills, digital capability, and a keen understanding of operational excellence. The Shift Lead will play a crucial role in driving productivity and fostering a positive team environment.

Qualifications

• Knowledge of commercial operations and operational excellence.
• Current working knowledge of visual merchandising principles.
• Understanding of legal requirements related to customer assistance.

Responsibilities

• Lead the fill operation and manage team during shifts.
• Ensure customer service standards are met.
• Provide feedback and coaching to colleagues.

Skills

Customer service excellence

Effective communication

Digital capability

Team management

Flexibility and adaptability

Job description

A leading retail company in the UK is seeking a Shift Lead to manage store operations and ensure exceptional customer service. The role involves coaching team members, coordinating daily tasks, and maintaining high standards of store presentation. Candidates should possess strong communication skills, digital capability, and a keen understanding of operational excellence. The Shift Lead will play a crucial role in driving productivity and fostering a positive team environment.