National Operations Director

OCS Group; Birmingham; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading facilities management company is seeking an Operations Director to oversee national operations. This vital role involves providing strategic leadership, managing a diverse portfolio of contracts, and ensuring exceptional service delivery. Candidates should have proven experience in Hard Services at the senior level, a relevant degree, and strong commercial insight. The position offers the chance to lead a dynamic team and drive continuous improvement in service standards.

Benefits

Professional development opportunities

Career progression through inspirational leadership

Inclusive and welcoming environment

Qualifications

• Proven experience in Hard Services at senior leadership level.
• Deep understanding of capital project delivery and energy management.
• Experience with public and private sector clients.

Responsibilities

• Provide leadership and strategic direction to national business units.
• Manage budgets for major sector contracts to ensure financial performance.
• Drive a culture of safety, inclusivity, and diversity across teams.

Skills

Leadership

Commercial insight

Problem-solving

Communication

Strategic thinking

Education

Degree in relevant field

Job description

About the Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About the Role

We are seeking a dynamic and experienced Operations Director to lead our National Operations across our FM/Hard Services business. This pivotal role sits within the senior leadership team at OCS and is responsible for overseeing a diverse portfolio of contracts, ensuring exceptional service delivery, fostering strong client relationships, and driving strategic growth.

Key Responsibilities

• Provide inspirational leadership and strategic direction to the national business units.
• Take full budgetary ownership of major sector contracts, ensuring financial performance and cost control.
• Champion a culture of safety, inclusivity, opportunity, and diversity across all teams.
• Deliver technically advanced, innovative, and sustainable engineering solutions.
• Build and maintain strong executive-level relationships with clients, promoting collaboration and exceptional customer experience.
• Advocate for SME engagement, circular economy principles, and community support initiatives.
• Demonstrate commercial acumen in managing contracts, including those under frameworks such as NEC4.
• Leverage the full capabilities of OCS to enhance productivity, service quality, and operational efficiency.
• Ensure regional teams receive robust support from the wider OCS organisation.
• Uphold compliance with all OCS policies, procedures, and business processes.

About You

• Must have the right to work in the UK.
• Proven experience in Hard Services at senior leadership level within Facilities Management.
• Degree-qualified or equivalent experience in managing hard services and/or FM contracts.
• Deep understanding of critical infrastructure, capital project delivery, and energy management.
• Strong commercial and financial insight, with a track record of delivering results.
• Demonstrated success in working with both public and private sector clients.
• Decisive and resilient under pressure, with excellent problem-solving skills.
• Exceptional leadership and communication skills, with the ability to build collaborative relationships across diverse teams.
• Self-motivated, organised, and enthusiastic, with a proactive approach to leadership.
• Innovative thinker with the ability to develop strategic solutions and drive continuous improvement.

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.