Credit Controller

Aviva Direct Ireland Limited; Norwich; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A multinational financial services provider is seeking a Multinational Credit Controller in Norwich to manage accounts for international insurance policies. This role involves ensuring data accuracy, acting as a key contact for brokers, and solving complex queries independently. Candidates should have a background in customer service, finance, or operations, with strong communication and analytical skills. Competitive salary around £29,000, bonus potential, and flexible hybrid working offered, along with a comprehensive benefits package.

Benefits

Bonus opportunity

Generous pension scheme

Paid leave

Private medical benefit

Employee discounts

Free Aviva shares

Parental and carer's leave

Flexible benefits

Paid volunteering days

Wellbeing support

Qualifications

• Proven experience in managing accounts and handling complex queries.
• Strong organisational skills with attention to detail.
• Ability to communicate effectively with brokers and stakeholders.

Responsibilities

• Manage accounts from submission to renewal for international policies.
• Act as a key contact for brokers and stakeholders.
• Drive operational excellence and manage complex operational queries.

Skills

Comfortable working independently

Confident communicator

Excellent attention to detail

Demonstrated data literacy

Team player

Job description

Multinational Credit Controller

Location: Norwich, Perth or Worthing based (50% hybrid working)

Salary: circa £29,000

This is a brilliant opportunity for someone who enjoys managing accounts, solving complex queries, and thrives in a fast-paced international environment. You may be stepping up from a customer service, operations, or finance role, or already have experience handling broker relationships. If you’re confident working independently, excel at building strong partnerships, and want to make a real impact in a global team, this could be the ideal next step for you.

A bit about the job:

You’ll join our Multinational Team, facilitating an efficient customer journey through managing payments for our international insurance policies. Your mission will be to manage accounts from submission right through to renewal, ensuring data accuracy and completeness at every stage. You’ll act as a key contact for brokers and stakeholders, maintaining alignment and effective communication to keep processes running smoothly. In addition, you’ll serve as a referral and escalation point for complex operational queries. Risk awareness and meticulous attention to detail will be essential, as you help drive operational excellence across our global business.

Skills and experience we’re looking for:

• Comfortable working independently and taking ownership of decisions
• Confident communicator, adept at handling complex queries and building relationships with brokers and stakeholders
• Excellent attention to detail, ensuring data accuracy and completeness and strong planning and organisation skills.
• Demonstrated data literacy, with proven ability in data management and data analysis to support decision-making and process improvement
• A team player who supports colleagues and can deputise for management when needed

What you’ll get:

Our purpose – today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We want you to shine. That’s why we have so much to offer you:

• Salary around £29,000 - depending on skills, experience, and qualifications
• Bonus opportunity – 8% of annual salary, depending on your performance and the business
• Generous pension scheme – we’ll contribute up to 14%
• 29 days of paid leave exclusive of public holidays

• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Planand share in the success of Aviva with our Save As You Earnscheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We’d love it if you could submit your application online. If you require an alternative method of applying, please send Balazs Palcsek a mail at [e-mail]