Multi-Home Business Support Administrator

Norse Group; Norwich; On-site; GBP 24,000 - 29,000; Full time

Job summary

A prominent care provider in Norwich seeks a Business Administrator. The role involves managing reception duties, supporting HR and payroll processes, and ensuring smooth service operations. Ideal candidates should have substantial administrative experience and proficiency in Microsoft Office. The company values personal development, offers competitive pay, and provides a supportive environment. Interested applicants are encouraged to apply early as the position may close once sufficient applications are received.

Benefits

Competitive rates of pay

Weekend working enhancements

Access to free physiotherapy

24/7 helpline

Reward and recognition scheme

Refer a friend scheme

NEST Auto-Enrolment pension scheme

Cycle to Work scheme

Qualifications

• Extensive experience in administrative roles or customer service environments.
• Strong knowledge of Microsoft Office applications.
• Demonstrated timekeeping and deadline management.

Responsibilities

• Manage reception duties and communications effectively.
• Support Registered Managers with rota and staff levels.
• Process payroll and HR documentation accurately.
• Oversee purchase ledger and maintain accurate records.
• Provide clerical support as needed.

Skills

Administrative experience

Customer service

Microsoft Office proficiency

Time management

Education

GCSE in three core subjects including Maths and English

Job description

Join our friendly, supportive and inclusive team at Norse Care to help us make a real difference in the lives of the people we care for.

Business Administrator – Norwich/Norfolk

Travelling to various homes around Norfolk.

£24,481.13 Pro Rata

30 Hours Per Week

Are you an experienced administrator looking for a new challenge? Come and work for Norfolk’s largest care provider. We offer fully funded accredited courses, excellent career progression, and job satisfaction from giving back to your community and improving people’s lives.

We currently have the exciting opportunity for a Business Administrator to join our busy team across multiple sites around Norfolk on a permanent basis working 30 hours per week.

A day in the life:

You will support the service with efficient administration which aids the smooth running of the home and contributes to the high level of care delivered, this will include:

• Reception duties, providing a professional, efficient service for all communications within the service.
• Providing support to the Registered Managers with regards to rota management, ensuring staff levels are appropriate to deliver the level of care expected.
• Collating and processing payroll information, including completing weekly/monthly returns
• Undertaking purchase ledger responsibilities.
• Processing HR documentation and supporting the compliance requirements for new staff.
• Data input to accurate record keeping across the service.
• Creation of new admission contract documentation.
• Maintaining & reconciling a petty cash account and other cash‑based accounts in line with the NorseCare policy.
• Provide generalist clerical and administrative support for the service as appropriate including daily reception duties.

About you:

We are looking for you to demonstrate extensive previous experience within an administrative role or customer service driven environment. Alongside this you will:

• Hold GCSE (or equivalent) grade C (or Level 4) or above in three core subjects including Maths and English
• Good understanding of Microsoft office including use of Word, Excel and Outlook
• Excellent timekeeping and ability to meet deadlines
• High levels of customer care and share our core values: We care completely, We collaborate proactively, We act with integrity, We pursue better, We make it happen.

Why work for Norse Care?

We value the contribution that everyone at Norse Care makes to improving people’s lives. It’s important to us that we give you the confidence and knowledge to perform your role to the best of your ability. We provide access to award‑winning training, so our service users get the best care, and you have the tools for fantastic self‑development, giving you ownership of your career. We want you to succeed!

We understand that working in care can be rewarding but also challenging, so your wellbeing is important to us. From day one, you will have access to a wide range of benefits alongside a great reward package including weekend working enhancements, including:

• Competitive rates of pay
• Enhancements for weekends, bank holidays & additional hours
• Personal development and onsite training and paid for courses.
• Access to free physiotherapy and chiropractic treatment
• A 24/7 helpline, with calls answered by experienced in‑house counsellors, legal and financial specialists
• Reward and Recognition scheme
• A refer a Friend scheme up to the value of £250
• NEST Auto‑Enrolment pension scheme (subject to eligibility)
• Cycle to Work scheme

Our core values are at the heart of everything we do. We expect all our colleagues to share our vision and values.

An enhanced DBS check will be required for our successful candidate, payment will be met by the employer. click here for details of our DBS policy relating to the recruitment of ex‑offenders.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Due to the high number of applications we receive for our vacancies, if you do not hear from us within two weeks of the date you apply, please assume that your application has been unsuccessful.

We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and unfair discrimination.