Mortgage Support & Service Specialist (Hybrid)

Bank of Ireland; Bristol; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading financial institution in Bristol is looking for a customer service representative to assist customers with their mortgage needs via telephone and webchat. The candidate should possess strong communication skills and a knack for providing excellent service. While financial industry experience is preferred, it is not mandatory. This hybrid role requires a minimum of 8 days spent on-site monthly, contributing to a collaborative work environment that prioritizes work-life balance and employee wellbeing.

Benefits

24 days annual leave

Health insurance contributions

Pension contributions

Paid maternity leave

Educational support for career growth

Qualifications

• Consistent record of providing excellent customer service, preferably in a contact centre.
• Ability to communicate effectively over telephony and webchat.
• Experience in the financial industry is a plus but not required.

Responsibilities

• Ensure accurate and up-to-date information for customers.
• Act as a Bank of Ireland ambassador to support customers and colleagues.
• Assist customers through various stages of the mortgage journey.

Skills

Excellent customer service

Verbal and written communication skills

Attention to detail

Willingness to learn

Job description

A leading financial institution in Bristol is looking for a customer service representative to assist customers with their mortgage needs via telephone and webchat. The candidate should possess strong communication skills and a knack for providing excellent service. While financial industry experience is preferred, it is not mandatory. This hybrid role requires a minimum of 8 days spent on-site monthly, contributing to a collaborative work environment that prioritizes work-life balance and employee wellbeing.