Modality Performance Lead — Time to System Up & AI Ops

Philips Magyarország; Farnborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading health technology company is seeking a Sr Modality Performance Manager to optimize system availability and enhance customer experience. This role involves driving the Time To System Up program and implementing operational excellence in service delivery processes. Ideal candidates should have a Master's degree and 5-10 years of relevant experience, particularly in transformation programs and AI applications. The position requires strong communication, analytical, and stakeholder management skills, with a willingness to travel minimally.

Qualifications

• 5-10 years experience in continuous improvement or service delivery management.
• Strong experience in complex transformation programs.
• Experience in solutioning and implementing AI applications.

Responsibilities

• Drive the Time To System Up program for optimizing system availability.
• Implement operational excellence in the service delivery process.
• Enhance the customer experience through AI solutions.

Skills

Continuous improvement

Service ops excellence

Stakeholder management

Change management

Analytical skills

Fluent English

Education

MSc. in a technical or service/business management domain

Job description

A leading health technology company is seeking a Sr Modality Performance Manager to optimize system availability and enhance customer experience. This role involves driving the Time To System Up program and implementing operational excellence in service delivery processes. Ideal candidates should have a Master's degree and 5-10 years of relevant experience, particularly in transformation programs and AI applications. The position requires strong communication, analytical, and stakeholder management skills, with a willingness to travel minimally.