Meter Technician

Cambridge Preschool Program; Cambridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A municipal water utility seeks a skilled Water Works Technician responsible for water meter installation, customer service, and troubleshooting. Candidates must have at least two years of experience in water works construction and hold a valid Class D driver’s license. The role involves both indoor and outdoor work under varying weather conditions, with additional benefits including competitive health and dental coverage and paid leave.

Benefits

Competitive Health, Dental and Vision benefits

Vacation and sick leave eligible

Sick Incentive Pay eligible

14 Paid Holidays

Qualifications

• Two years minimum experience in water works construction and maintenance activities.
• Valid Class D driver's license is required.
• Working knowledge of materials and methods related to water meters and MTUs.

Responsibilities

• Repair or replace water meters and perform accuracy testing.
• Investigate customer complaints and issues regarding water bills.
• Schedule appointments and prepare reports.
• Keep records of materials, equipment, and meter inventory.

Skills

Water works construction and maintenance

Customer service investigation

Meter installation and programming

Record keeping

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Knowledge of MUNIS or similar systems

Knowledge of web browsers

Job description

ABOUT THE WATER DEPARTMENT:

The Cambridge Water Department (CWD) is a municipally owned and operated water utility, responsible for the treatment and delivery of water to the residents of Cambridge and the preservation, protection, and management of the City's watershed and its two reservoirs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Water meter installation:

• Repair or replacement of water meters
• Install and program Meter Transmitter Units (MTU) in public, private, institutional, or industrial establishments
• Troubleshoot water meters and MTUs when necessary
• Inspect water piping
• Perform accuracy testing on removed water meters
• Turn on and shutoff water as required

Customer Service:

• Investigate high water bills
• Investigate problems/complaints as well as investigate potential leaks at customer’s property
• Schedule appointments with customers, prepares reports
• Verify exception reports, account numbers, MTU serial numbers and meter serial numbers for accuracy
• Assist in rollout of consumer engagement (on-line reads) for water usage
• Keep records of materials and equipment including meter inventory and meter test results
• May perform other related work as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

MINIMUM REQUIREMENTS:

• Two (2) years minimum experience in water works construction and maintenance activities or equivalent.
• Working knowledge of materials, methods and techniques related to the installation and maintenance of meters and MTUs.
• A valid Class D driver’s license is required

Working knowledge of:

• Microsoft Word
• Microsoft Excel
• MUNIS or similar billing system
• Web browsers such as Chrome or Edge

PHYSICAL DEMANDS:

The ability to lift up to 50 pounds, install water meters and MTUs.

WORK ENVIRONMENT

Indoors and Outdoors, as well as varying weather conditions.

ADDITIONAL BENEFITS (As Outlined in Current Independent Water Workers Association Collective Bargaining Agreement):

• Competitive Health, Dental and Vision benefits
• Vacation and sick leave eligible
• Sick Incentive Pay eligible
• 3 Personal Days
• 14 Paid Holidays
• Eligible for hourly stipends associated with Water Distribution licenses, Hoisting & Engineering licenses, and a Commercial Driver’s License

REQUIRED DOCUMENTS:

• Resume
• Cover letter