Membership Advisor

The Cameron House; United Kingdom; On-site; GBP 20,000 - 30,000; Full time

Job summary

A prestigious Scottish resort is seeking a Membership Advisor to enhance guest experiences by promoting and managing membership options across leisure, spa, golf, and marina facilities. The successful candidate will handle member inquiries, sales, and administration while ensuring compliance with regulations. Ideal for someone with strong sales skills, attention to detail, and a passion for customer service, this role offers a supportive environment and numerous benefits, including training and personal development opportunities.

Benefits

Free meals during duty

Pension scheme

Discounts on various services

Free Leisure Club Membership

Qualifications

• Essential background in sales and experience in leisure, spa, golf or marina industries preferred.
• Strong interpersonal and customer service skills are required.
• Ability to manage memberships and administration accurately.

Responsibilities

• Promote and sell various membership options.
• Handle membership inquiries and maintain member relationships.
• Ensure compliance with GDPR and PCI regulations.

Skills

Sales skills

Communication skills

Customer service orientation

Organizational skills

Attention to detail

Education

National 5 qualifications in English and Maths

Tools

Microsoft Office

ResortSuite

Job description

Membership Advisor

ABOUT US

Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.

Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites.

The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off‑road driving, falconry, and more.

THE ROLE

As Membership Advisor you will report to the Leisure and Membership Manager and work as part of a team whose scope is to handle membership enquiries and promote, sell and administrate a variety of different styles of membership options across our Leisure, Spa, Golf and Marina facilities.

Some key things you will be responsible for:

• Maintaining a presence on the resort discussing membership with new and current members
• Membership enquiry handling and sales
• Accurate and detailed administration of memberships
• Direct debit runs
• Refunds
• GDPR and PCI compliance
• Sourcing new members to meet targets
• Walk‑ins, and show rounds
• Outreach projects and special events
• Member feedback and enquiries
• Promotion and support of the marketing plan
• NOP/EAPs
• Liaison with Finance on membership budgets

WHO WE ARE LOOKING FOR

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for.

• People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
• People who are naturally friendly – who genuinely care about our guests and the service they receive.
• People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
• People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
• People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.

TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED

• National 5 qualifications in English and Maths or equivalent qualifications
• A background in sales is essential and experience of working within the leisure, spa, golf or marina industry would be an advantage
• Selling and negotiating skills
• To be organised, and diligent with strong attention to detail
• A passion for administration, sales and service
• Excellent interpersonal and communication skills
• Strong IT skills with knowledge of Microsoft programs and ability to use technology (we use ResortSuite)
• Due to the location and the resort wide responsibility a driving licence is essential

WHAT’S IN IT FOR YOU?

Here’s what to expect when you work as part of our team:

• Free meals when on duty, in our team cafes
• Pension scheme and Wagestream financial services
• Long service awards involving recognition with high street shopping vouchers and overnight stays
• Enhanced holidays with long service
• Free Leisure Club Membership, with friends and family discounts
• Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
• On‑site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
• Lifeworks App – lots of discounts on everyday purchases, with brand that you love
• Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
• Free parking
• At Cameron House we can offer fully funded, work‑based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.

We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.