Medical Receptionist

NHS; Aylesbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Aylesbury is seeking a dedicated administrator to provide general support within the clinical team. Responsibilities include greeting patients, managing appointments, processing documents, and supporting administrative tasks. The ideal candidate will be educated to GCSE level with experience in a healthcare setting. This position offers a chance to contribute to patient care within a compassionate and professional environment.

Qualifications

• Educated to GCSE level or equivalent.
• GCSE Mathematics & English (C or above).
• AMSPAR Receptionists Qualification.
• NVQ Level 2 in Health and Social Care.

Responsibilities

• Greeting patients and visitors in a professional manner.
• Answering telephone calls and booking appointments.
• Maintaining patient confidentiality at all times.
• Managing patient check-ins and ensuring accurate registration details.
• Processing repeat prescription requests.

Job description

To be responsible for undertaking a wide range of administrationduties and the provision of general support to the multidisciplinaryteam. Duties can include but are notlimited to, scanning and processing of documents, processing and filteringmedical reports and letters via DOCMAN; some reception duties including greetingand directing patients, effective use of the appointment system, bookingappointments, processing of information and assisting patients as required.

To act as the central point of contact for patients letters,reports and other such documentation and ensuring the distribution ofinformation, messages and enquiries for the clinical team, liaising withmultidisciplinary team members and external agencies such as secondary careand community service providers.

Main duties of the job

Greeting patients and visitors in a professional and friendly manner

Answering telephone calls, booking appointments, and handling enquiries

Managing patient check-ins and ensuring accurate registration details

Processing repeat prescription requests and passing on messages to clinicians

Maintaining patient confidentiality at all times

Supporting the clinical team with general administrative tasks

Filing, scanning, and updating patient records using clinical systems

Liaising with other healthcare providers and services as needed

Assisting with the smooth day-to-day running of the reception area

Ensuring waiting areas remain tidy and welcoming

About us

The Mandeville Practice is committed to providing high quality clinical services to NHS patients, with a strong focus on professionalism and care at every stage. What truly sets us apart is the way we deliver our care with compassion, respect and a patient-centred approach. From the moment of referral through to diagnosis and treatment, we strive to ensure each patient receives thoughtful and effective care. We are proud to uphold a strict policy of non-discrimination, regardless of race, gender, social background, age, religion, sexual orientation, appearance, disability or medical condition. At The Mandeville Practice, patients always come first.

Job responsibilities

The following are the core responsibilities of the administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• a.Receive correspondence from external agencies and process accordingly
• b.Scanning documents to the relevant software programme and logging them
• c.Filtering documents suitably according to need and passing to the relevant clinicians to read and action
• d.Initiating contact with and responding to requests from patients, team members and external agencies
• e.Photocopy documentation as required
• g.Input data into the patient healthcare records as necessary
• h.Manage all queries as necessary in an efficient manner
• i.Maintain a clean, tidy, effective working area at all times
• j.Support all clinical staff with general tasks as requested
• k.Completion of administrative tasks in relation to patient results and letters

SecondaryResponsibilities

In addition to the primary responsibilities,the receptionist may be requested to:

• a.Maintaining and monitoring the practice appointment system
• b.Process personal, telephone and e-requests for appointments
• c.Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• d.Signpost patients to the correct service
• e.Partake in audit as directed by the audit lead
• f.Action incoming faxes when necessary
• g.Scanning of patient related documentation and attaching scanned documents to patients healthcare records
• h.Complete opening and closing procedures in accordance with the duty rota

Person Specification

Qualifications

• Educated to GCSE level or equivalent;
• GCSE Mathematics & English (C or above);
• AMSPAR Receptionists Qualification;
• NVQ Level 2 in Health and Social Care;

Experience

• Experience working with the general public.
• Experience working in a health care setting;