Manufacturing Customer Service Team Leader | Hybrid

In Cork; Sheffield; Hybrid; GBP 31,000 - 33,000; Full time

Job summary

A reputable organisation in the manufacturing sector is seeking a CS Team Leader to oversee and manage a customer service team in Sheffield. This role emphasizes delivering outstanding customer service while ensuring high performance and engagement within the team. The position offers a competitive salary between £31,000 and £33,000 per annum, along with opportunities for career development in a supportive environment. Hybrid working and a great benefits package are included.

Benefits

Hybrid working

Career development opportunities

Competitive salary

Qualifications

• Experience in leading customer service teams.
• Strong focus on performance metrics and improvement.
• Ability to resolve complex customer issues effectively.

Responsibilities

• Lead and manage the customer service team.
• Monitor and evaluate customer service operations.
• Prepare and analyse reports to track performance.

Skills

Leadership skills

Team management

Customer service excellence

Coaching and training

Performance monitoring

Job description

A reputable organisation in the manufacturing sector is seeking a CS Team Leader to oversee and manage a customer service team in Sheffield. This role emphasizes delivering outstanding customer service while ensuring high performance and engagement within the team. The position offers a competitive salary between £31,000 and £33,000 per annum, along with opportunities for career development in a supportive environment. Hybrid working and a great benefits package are included.