Maintenance Service Desk Specialist

OCS Group; Glasgow; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading facilities management company in Glasgow is seeking a candidate for a role involving management of works orders through various systems. Responsibilities include planning and monitoring maintenance jobs while ensuring effective communication with clients. Candidates should possess excellent PC skills, preferably with CAFM systems expertise, along with strong organizational and relationship-building skills. This position offers a chance for professional development and a commitment to inclusivity.

Qualifications

• Understanding of asset management principles and maintenance techniques.
• Excellent PC skills and experience in Microsoft Office is essential.
• Experience with a CAFM system preferred.
• Excellent verbal and written communication skills.
• Ability to form relationships with clients and exceed customer expectations.
• Well organized with efficient time management.
• Must undergo BPSS clearance and Disclosure Scotland check.

Responsibilities

• Dealing with Works Orders submitted through the Concept Evolution and Maximo CAFM systems.
• Answering telephones, generating and planning work instructions for Maintenance Engineers.
• Monitoring job progress and keeping customers informed.
• Ensuring timely closure of work orders and completing all relevant fields.
• Planning and organizing PPMs for the month ahead.

Skills

Understanding of asset management principles

Excellent PC skills

CAFM system experience

Excellent communication skills

Time management

Relationship building

Tools

Microsoft Office

Job description

A leading facilities management company in Glasgow is seeking a candidate for a role involving management of works orders through various systems. Responsibilities include planning and monitoring maintenance jobs while ensuring effective communication with clients. Candidates should possess excellent PC skills, preferably with CAFM systems expertise, along with strong organizational and relationship-building skills. This position offers a chance for professional development and a commitment to inclusivity.