Main Trust Switchboard Telephonist / Emergency Call Handler

Transformationunitgm; Crewe; Hybrid; GBP 25,000; Part time

Job summary

A regional healthcare provider is seeking a part-time Telephonist in Crewe. This role involves covering a 24-hour rota including night shifts, bank holidays, and weekends. Candidates should demonstrate reliability, confidence, and a flexible approach to work. Responsibilities include managing emergency calls, programming pagers, and providing exceptional customer service. The ideal candidate will possess strong multitasking abilities and a positive attitude. The position offers a salary of £24,465 pro rata, with additional enhancements for unsocial hours.

Qualifications

• Ability to handle emergency calls calmly and efficiently.
• Flexible approach to work and scheduling.
• Excellent multitasking skills required.

Responsibilities

• Answer calls swiftly and efficiently.
• Manage emergency calls as they arise.
• Program pagers when requested.

Skills

Call handling

Customer Service

Reliability

Confidence

Job description

Main area Telephonist Grade Band 2 Contract Permanent Hours Part time - 17.5 hours per week (1 x 17.5 hours Position will include covering our 24hour rota including night shifts, bank holidays and weekends) Job ref 412-CORP-7523176

Employer Mid Cheshire Hospitals NHS Foundation Trust Employer type NHS Site Leighton Hospital Town Crewe Salary £24,465 pro rata. Additional enhancements paid for unsocial hours worked Salary period Yearly Closing 15/01/2026 23:59

Main Trust Switchboard Telephonist Emergency Call Handler

Band 2

Job overview

A 17.5 hour vacancy has become available within the trusts Main Switchboard department.

This position is required to help cover our 24 hour rota including night shifts, bank holidays and weekends.

An essential part of this position is the ability to be flexible in order to cover your colleagues absence when needed.

Our Telephonists lone work therefore, we are looking for someone with a confident personality with the ability to Multi-task.

Main duties of the job

We are an extremely busy department and the first main point of contact to the Trust.

You need to have the ability to manage calls swiftly and efficiently, ensuring callers are directed to the right person or department without unnecessary delays, whilst still providing accurate assistance.

During a busy day you could answer 800+ calls during your shift, along with -

• Actioning all emergency calls received
• Programming pagers as and when requested.
• Drawer up rotas for departments within the Trust both online and hardcopies.
• Complete online forms
• Handle all the Trusts Estate alarms
• Contact emergencies services when required.

Working for our organisation

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.

We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.

The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.

During the Coronavirus pandemic, the Trust was recognised nationally for its ‘Be Safe Be EquiPPEd’ campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.

The results in the 2020 national NHS Staff Survey showed improvements in all of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.

At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.

Detailed job description and main responsibilities

Answering calls on the Switchboard is just a part of what a Telephonists daily duties involve. Please read the job description for more information on what the position entails.

The successful applicant will –

• Remain calm and efficient when handling emergencies
• Have a flexible approach to work
• Have an ‘Out of the Box’ attitude
• Have a confident and enthusiastic personality
• Have a natural enthusiasm to help people
• Have a positive attitude and have the confidence to lone work
• Be able to work at short notice [to cover unplanned absence]
• Be able to cover our 24/7 rota without issue

This is an interesting, rewarding and sometimes challenging position where no two days are the same.

Person specification

Experience

Experience

• Telephonist, Call handling, Customer Service

Reliability

• Reliability

confidence

• confidence

Key Messages

Not all NHS roles are eligible for sponsorship. Candidates that require sponsorship to work in the UK are strongly advised to check the Government website for up to date and job specific information. The salary threshold for sponsorship is £25,000 for Health and Care Visas and £41,700 (with limited exceptions) for Skilled Worker visas. The Trust will not sponsor where the starting salary does not meet these immigration rules.'

Please let us know if you require an adjustment to our recruitment process and we'll be happy to discuss this with you.

We actively promote flexible working so please discuss any requirements you may have with us.

Secondments will be considered for fixed term positions when both parties agree. Candidates should seek approval from their current line manager before application.

· All correspondence will be sent via the email address you have registered as your TRAC account.Selection is based on the Trust's values, and the criteria outlined in the Job Description for the role.

· Staff recruited from outside the NHS will usually be appointed at the entry point (bottom) of the pay band.

· Appointments are subject to a 6-month probationary period. LED Doctors are subject to a 3-month probationary period.

· You are required to pay for a DBS disclosure where the post requires one, and we encourage applicants to join and remain registered with the DBS update service.

· We do not reimburse travel to interview expenses.

Employer certification / accreditation badges

Please contact Sharon via the Switchboard on 01270255141 Monday - Friday 9am-3pm to discuss this position further or to arrange a visit to the department prior to application being submitted.