Luxury Night Front Desk & Guest Experience Leader

Maybourne Hotel Group; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury hotel brand in Greater London seeks a dedicated night manager to oversee hotel operations and guest service during night shifts. Ideal candidates will have prior experience in a luxury hotel environment and excellent conflict resolution abilities. Responsibilities include managing the front desk, handling guest complaints, and ensuring adherence to property standards. Join a supportive team dedicated to crafting memorable guest experiences at an esteemed hotel.

Benefits

Excellent salary package

Enhanced Maternity and Paternity Pay

Holiday allowance increase

Travel Season Ticket Loans

Pension Scheme

Salary Sacrifice

Retail Discount

Qualifications

• Experience in a luxury hotel environment is essential.
• Ability to handle guest complaints efficiently.
• Strong interpersonal and communication skills.

Responsibilities

• Represent the hotel management during night shifts.
• Run the Front Desk and reservations efficiently.
• Handle guest inquiries and complaints.
• Ensure compliance with hotel policies and procedures.

Skills

Guest service orientation

Conflict resolution

Knowledge of Opera Cloud

Previous luxury hotel experience

Tools

Opera Cloud

Job description

A luxury hotel brand in Greater London seeks a dedicated night manager to oversee hotel operations and guest service during night shifts. Ideal candidates will have prior experience in a luxury hotel environment and excellent conflict resolution abilities. Responsibilities include managing the front desk, handling guest complaints, and ensuring adherence to property standards. Join a supportive team dedicated to crafting memorable guest experiences at an esteemed hotel.