Luxury Front Office Porter Supervisor – 5★ Guest Experience

Thistle City Barbican; York and North Yorkshire; On-site; GBP 26,000 - 31,000; Full time

Job summary

A luxury hospitality provider in North Yorkshire seeks a Hospitality Team Leader to manage operations and ensure exceptional guest experiences. This role requires strong leadership in a fast-paced environment, with the aim of maintaining high standards of service and team performance. Ideal candidates should demonstrate a passion for hospitality and ability to motivate teams while adhering to company policies.

Benefits

Tips typically over £200 per month

Complimentary uniform

Complimentary meals

Refer a Friend bonus

Complimentary car parking

State of the art gym

31 days annual leave

Professional development opportunities

Reimbursement for work shoes

Discounted live-in accommodation

Access to employee benefits

Annual awards ceremony

Team Member of the Month Awards

Discounts on hotel services

Cycle to work scheme

Access to Wagestream

Qualifications

• Experience in a 5-star hospitality environment is preferred.
• Strong leadership and communication skills.
• Flexibility to handle additional tasks as needed.

Responsibilities

• Manage the Hotel Porter team and ensure high guest satisfaction.
• Communicate effectively between teams regarding guest arrivals.
• Oversee daily operations and staff schedules.

Skills

Hands on approach

Passion for hospitality

Attention to detail

Positive attitude

Ability to meet deadlines

Excellent communication skills

Motivated

Job description

A luxury hospitality provider in North Yorkshire seeks a Hospitality Team Leader to manage operations and ensure exceptional guest experiences. This role requires strong leadership in a fast-paced environment, with the aim of maintaining high standards of service and team performance. Ideal candidates should demonstrate a passion for hospitality and ability to motivate teams while adhering to company policies.