London IT Helpdesk & Events Support Analyst

Mewburn Ellis LLP; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading IP firm is looking for an IT Helpdesk Analyst based in London. You will provide dedicated in-person IT support for all staff and client events, ensuring seamless technical operations. The role requires a keen focus on customer service and the ability to troubleshoot various IT issues. Candidates should be organized and professional, with a strong understanding of Office 365 applications and AV technology. The position is fully office-based, requiring flexibility for event support.

Benefits

30 days leave (exc. Bank Holidays)

Interest-free season ticket loan

Enhanced family leave

Cycle to work scheme

Firmwide discretionary bonus scheme

Paid day off for charitable endeavours

Discount Voucher Scheme

Electric Car Scheme

Workplace ISA

Care concierge

Qualifications

• Experience in IT and AV technology for troubleshooting and setup.
• Ability to work independently and manage time effectively.
• Strong knowledge of Office 365 applications.

Responsibilities

• Provide in-person IT support for staff and client events.
• Ensure seamless technical operations during meetings.
• Support outside standard hours for events and emergencies.

Skills

Customer service skills

Problem-solving

Organizational skills

Flexibility

Tools

Office 365

MS Teams

SharePoint

NetDocuments

AV technology

Job description

A leading IP firm is looking for an IT Helpdesk Analyst based in London. You will provide dedicated in-person IT support for all staff and client events, ensuring seamless technical operations. The role requires a keen focus on customer service and the ability to troubleshoot various IT issues. Candidates should be organized and professional, with a strong understanding of Office 365 applications and AV technology. The position is fully office-based, requiring flexibility for event support.