London IT Field Engineer – 2nd Line MSP Support

Nextech Group; Greater London; On-site; GBP 40,000; Full time

Job summary

An established IT services provider is seeking an IT Field Engineer based in London. This hands-on role requires delivering high-quality technical support on-site and remotely. Candidates should have at least 2 years of experience in IT support and possess strong knowledge of systems like Microsoft Azure and 365. Benefits include competitive leave, a pension scheme, and training opportunities. Ideal for tech enthusiasts eager to work in fast-paced environments.

Benefits

Competitive annual leave allowance

Overtime and on-site incentives

Pension scheme

Health cash plan

Training and professional development opportunities

Cycle-to-work scheme

Qualifications

• Minimum 2 years' experience in a 2nd Line Service Desk or IT Support role.
• At least 1 year's experience as a Field Engineer across multiple sites.
• Experience in an IT Solution Provider or MSP environment.

Responsibilities

• Provide on-site IT support across multiple customer locations.
• Deliver 2nd line support for desktop, server, network, and cloud-based issues.
• Troubleshoot complex environments and time-critical incidents.
• Build working relationships with end users and stakeholders.
• Log and document incidents, requests, and resolutions.

Skills

Microsoft Azure

Microsoft 365 / Office 365

Windows Server & Windows OS

Active Directory

Networking (LAN, WAN, VPN, Wireless)

Excellent communication skills

Strong customer service focus

Tools

Veeam

PC hardware and software

Job description

An established IT services provider is seeking an IT Field Engineer based in London. This hands-on role requires delivering high-quality technical support on-site and remotely. Candidates should have at least 2 years of experience in IT support and possess strong knowledge of systems like Microsoft Azure and 365. Benefits include competitive leave, a pension scheme, and training opportunities. Ideal for tech enthusiasts eager to work in fast-paced environments.