Logistics Coordinator — Hybrid Role & Client Success

International Logistics Group; East Grinstead; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A leading logistics company in East Grinstead is seeking an experienced Logistics Coordinator to manage operational contacts with fulfilment clients. In this role, you will ensure high client satisfaction while supporting operational performance. Ideal candidates will have strong communication skills, problem-solving abilities, and experience in client-facing roles. This position offers opportunities for hybrid working, competitive benefits, and professional development.

Benefits

Pension

Life Assurance

Healthshield Cash Plan

22 days holiday rising to 25

Birthday leave

Free on-site parking

Qualifications

• Proven experience in a logistics, fulfilment or client-facing operational role (desirable).
• Proficiency with bespoke systems, CRM and ticketing tools.
• Confidence in challenging processes and advocating for clients.

Responsibilities

• Act as the main contact for client enquiries via phone and email.
• Handle day-to-day operational issues and troubleshoot problems.
• Work closely with warehouse teams and other departments.

Skills

Strong communication and interpersonal skills

Proven experience in logistics or client-facing role

Problem-solving skills

Attention to detail

Ability to manage multiple priorities

Tools

CRM tools

Ticketing systems

Job description

A leading logistics company in East Grinstead is seeking an experienced Logistics Coordinator to manage operational contacts with fulfilment clients. In this role, you will ensure high client satisfaction while supporting operational performance. Ideal candidates will have strong communication skills, problem-solving abilities, and experience in client-facing roles. This position offers opportunities for hybrid working, competitive benefits, and professional development.