Lobby Ambassador

JLL; City of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading professional services firm in London is seeking a Lobby Ambassador to cover reception services and ensure client satisfaction. Ideal candidates will have strong customer service skills and experience in a corporate or high-end hotel environment. This role involves welcoming visitors, managing meeting rooms, and maintaining a positive client experience. Join us in shaping a better world through exceptional service.

Qualifications

• Experience in a Corporate or 5* Hotel Reception environment.
• Ability to use initiative and remain calm under pressure.
• Professional and confident telephone manner.

Responsibilities

• Cover Front of House and Reception services.
• Welcome and assist all visitors and clients.
• Ensure meeting rooms and facilities are maintained.

Skills

Customer service skills

Communication skills

Self-management

Teamwork

Ability to multi-task

Education

Good educational background

Job description

**JLL empowers you to shape a brighter way**.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**Lobby Ambassador****Work Dynamics – EMEA****JLL supports the Whole You, personally and professionally**. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. **What the job involves** * Cover Front of House and Reception services with our client’s office.* Welcome Meet and greet for all visitors and clients* Assist with internal/External bookings as required with full meeting room accountability including hospitality and additional cleaning as required* Ensuring that all meeting rooms, services, VC, facilities and public areas are set and maintained to the expected standards. Reporting issues as identified to the relevant colleague/raise a ticket on Corrigo* Weekly floor walks to assist the AFM* Ensuring clear desk policy is upheld and challenge unescorted visitors* Ownership and ability to facilitate room set ups – including moving flexible furniture* Be aware of room status in client rooms at all times & support internal rooms appropriately, ensuring the room is ready prior to the next booking* Provide/report information on the available facilities, arranging viewings and accompanying clients on tours of the facilities as and when required* Maintain a strong awareness of business activity & communicate all updates with team members* Providing a monthly report of visitors to the FM* Any other tasks deem necessary to ensure the client experience is positive **Skills & Experience*** Experience of working within a Corporate or 5\* Hotel Reception environment* Independent and self-managing worker* Strong customer service skills- a great networker!* Professional/confident telephone manner and excellent oral & written communication skills, good computer literacy.* Ability to use initiative and remain calm under pressure.* A strong team player with the ability to multi-task & prioritise work commitments.* Flexible approach to departmental requirements.* Good educational background & a solid command of written & spoken English* Good sense of humour & an approachable personality **About JLL** We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.#LI-JA1**Location:**On-site –London, GBRIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [e-mail] or call +**44** (**0**)**20 7493 4933** to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL.***JLL Privacy Notice***Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .