Level 2 Apprentice Credit Controller

United Utilities; England; On-site; GBP 20,000; Full time

Job summary

A leading water services provider in the United Kingdom is looking for a Level 2 Apprentice Credit Controller. In this role, you will interact with customers to assist them in managing their accounts and provide best-in-class service. You will have a dedicated mentor and the opportunity to gain a permanent position post-apprenticeship, along with structured training and essential workplace skills. This position offers a starting salary of £20,000, with additional benefits available.

Benefits

Generous salary of £20,000

26 days of leave excluding bank holidays

£500 contribution towards learning to drive

Dedicated mentor for support

Qualifications

• Willingness to learn and work well as part of a team.
• Ability to manage time and workload effectively.

Responsibilities

• Interact with customers to help them manage their accounts.
• Provide support to customers facing financial hardship.
• Take ownership of complex queries and follow through to resolution.
• Accurately record and process customer inquiries.
• Promote United Utilities products and services.

Skills

Customer service

Communication

Problem-solving

Education

2 GCSEs in Maths and English

Job description

Job number UU04674 Country United Kingdom Region Cheshire West and Chester Location name Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Posting End Date 24/02/2026 Band APSX Role Type Apprenticeship Work hours 37 Hours per Week Salary £20,000

Are you ready to live your future? Do you want to be part of building a greener, healthier, and strongerNorth West? Come and join us! With a range of award-winning roles on offer,you’resure to find your perfect career here at United Utilities.We’llprovide you with industry-leading skills and the experience you need to succeed in your chosen field.

Who are United Utilities?

United Utilitiesis responsible forwater and wastewater services in theNorth Westof England. From 2025-2030 we will undertake the largest investment in water and wastewater services in theNorth Westin 100 years - that's more than £13 billion worth of projects. Now, more than ever, we need inspiring future talent to help make theNorth Weststronger, greener, and healthier.

Whatever area of our business your interests lie in, ouraward winning apprenticeprogramme will give you first-class training and support, together with an in-depthanalyticalof your chosen business area – so that you can develop the skills you need to progress your career as you make a real contribution to the communities we serve.

Working in theNorthWestmeansthere'sa lot of ground to cover. You could have the opportunity to work in the heart of the Lake District, or you could sample a taste of city life. As well as ourmain officein Warrington we also recruit for a varietyofroles based across theNorth West; we have 575 wastewater treatmentworksand 96 water treatment works in areas from Crewe in Cheshire to Carlisle in Cumbria.

Whichever schemeyou join,you’llbe at the heart of bringing innovation and positive change to the water industry. Ready to flow into your future with us?

Life as a United Utilities Apprentice

Our apprentices are well looked after, with a generous salary, 26 days of leave (excluding bank holidays), a £500 contribution towards learning to drive, and many more benefits.

You’llhave a dedicated mentor and manager to support you every step of the way. All we ask is thatyou’rewilling to learn, work well as part of a team, and manage your time and workload effectively.

Start living your future, today!

As a Level 2 ApprenticeCredit Controller ,you’lllearn how to:

• interact with our customers with the aim of stopping them falling into debt, and help those who have fallen into arrears get back up to date with their payments
• provide ‘best inclass’customer service, supporting customers facing financial hardship and get them the help they need
• take ownership for complex queries and issues, following these through to resolution
• contribute to team targets
• Diagnose customer issues and investigate and interpret data held ona number ofdifferent systems
• Accurately record and process a variety of customer enquires both verbal and written
• Manage customer expectations as well as set and agree timescales for actions to be performed
• Promote United Utilities products and services

A bit more about the role

Your apprenticeship will last 18 months, and successful apprentices will achieve a Level 2 Credit Controller and Collector standard, endorsed by the Institute for Apprenticeships . Your learning will be at your workplace with ad hoc day release for study.

What we’re looking for:

We’re looking for someone keen to gain hands-on experience, develop practical skills, and achieve the standards needed to succeed in this roleand kick-start their career in credit management.We’llsupport your journey and map out your career path with us from apprentice to a fully qualified member of the Chartered Institute of Credit Managementand ultimately, intoa career with United Utilities.

The work you will do is vital for our business.You’llbe dealing with people so communication will be key to succeed in this role, and you will deal with queries quickly and efficiently.Don’tworry, we will teach you everything you need to know.

You’llneed to have:

• 2 GCSEs or equivalent, grades A-C or grades 9-4 in Maths and English

Why choose us to kickstart your career?

• Secureyourfuture – Every apprentice is guaranteed a permanent position at the end of their scheme*
• Aspringboard toyourcareer –You’llreceive structured training, a dedicated mentor, and high-quality learning to help shape your career
• Inspire thenextgeneration –You’llhave the chance torepresentUnited Utilities at key events across the region, engaging with young people to bring careers in the water industry to life
• Reward andbenefits – There are lots ofperks, including a starting salary of£20,000, which will increase each year based on performance
• Bepart of the UUfamily –You’llhave the chance to network, bond, and learn from your colleagues and fellow apprentices

*As long asyou meet all necessary standards and behaviour criteria throughout the programme.

We need fantastic people to help us deliver a great service to the public. We are committed to reaching and recruiting from every community, supporting our employees to achieve their full potential, and ensuring everyone feels valued and included, regardless of gender, age, race, disability, sexual orientation, or social background.

Additional Information

Please check and ensure that you are comfortable with the following points before you apply:

• It is essential that you live within a reasonable commuting distance of thebaselocation of your apprenticeship
• As part of your induction, you will attend afive dayresidential triptothe Lake District.This is a fantastic opportunity to develop your skills in a beautiful setting with your fellow apprentices.Accommodation and boarding will be provided
• During your apprenticeship, you may need to travel to your place of study. Ifyou’renot local to your place of study, accommodation willeitherbe providedor reimbursedby United Utilities during this period (excluding weekends). Please consider travel requirements and staying away from home if applicable

Determinedby therole that you are applying for, our recruitment process may require you to complete:

• An Online application form
• Online tests
• An in-person interview (and presentation)or assessment centre
• A technical test

If you are offered a job with us,a number ofpre-employment will need to be carried out before your appointment can be confirmed. Any offer of employment with United Utilities will be subject to a satisfactory report from the Disclosure Scotland/ the Disclosure and Barring Service.

Please only apply for one apprenticeship role.Part of the assessment process will be to detail why you have applied for your selected apprenticeship vacancy.

Please note that we are unable to offer Visa sponsorship for this role.

Youmust have been ordinarily resident in the UK for at least three yearsbefore starting the apprenticeship.