Level 2 Apprentice Customer Advisor

United Utilities; England; On-site; GBP 20,000; Full time

Job summary

A leading utility company in the United Kingdom is offering a Level 2 Apprenticeship as a Customer Advisor. This role includes providing excellent customer service, handling customer queries, and receiving comprehensive training over 18 months. Successful candidates will gain a recognized qualification and are guaranteed a permanent position upon completion. The role comes with a salary of £20,000, benefits, and mentorship opportunities within a supportive environment.

Benefits

26 days of leave

£500 contribution towards learning to drive

Guaranteed permanent position after apprenticeship

Qualifications

• Willing to learn and work as part of a team.
• Ability to manage time and workload effectively.

Responsibilities

• Provide excellent customer service to customers, resolving issues to satisfaction.
• Accurately record and process customer inquiries.
• Promote United Utilities products and services.

Skills

Customer service

Problem-solving

Time management

Education

2 GCSEs in Maths and English (grades A-C or 9-4)

Job description

Job number UU04676 Country United Kingdom Region Cheshire West and Chester Location name Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Posting End Date 24/02/2026 Band APSX Role Type Apprenticeship Work hours 37 Hours per Week Salary £20,000

Are you ready to live your future? Do you want to be part of building a greener, healthier, and strongerNorth West? Come and join us! With a range of award-winning roles on offer,you’resure to find your perfect career here at United Utilities.We’llprovide you with industry-leading skills and the experience you need to succeed in your chosen field.

Who are United Utilities?

United Utilitiesis responsible forwater and wastewater services in theNorth Westof England. From 2025-2030 we will undertake the largest investment in water and wastewater services in theNorth Westin 100 years - that's more than £13 billion worth of projects. Now, more than ever, we need inspiring future talent to help make theNorth Weststronger, greener, and healthier.

Whatever area of our business your interests lie in, ouraward winning apprenticeprogramme will give you first-class training and support, together with an in-depth understanding of your chosen business area – so that you can develop the skills you need to progress your career as you make a real contribution to the communities we serve.

Working in theNorthWestmeansthere'sa lot of ground to cover. You could have the opportunity to work in the heart of the Lake District, or you could sample a taste of city life. As well as ourmain officein Warrington we also recruit for a varietyofroles based across theNorth West; we have 575 wastewater treatmentworksand 96 water treatment works in areas from Crewe in Cheshire to Carlisle in Cumbria.

Whichever schemeyou join,you’llbe at the heart of bringing innovation and positive change to the water industry. Ready to flow into your future with us?

Life as a United Utilities Apprentice

Our apprentices are well looked after, with a generous salary, 26 days of leave (excluding bank holidays), a £500 contribution towards learning to drive, and many more benefits.

You’llhave a dedicated mentor and manager to support you every step of the way. All we ask is thatyou’rewilling to learn, work well as part of a team, and manage your time and workload effectively.

Start living your future, today!

As aLevel 2Apprentice Customer Advisor Advanced,you’lllearn how to:

• provide excellent customer service to our customers, including diagnosing and resolving customer issues to their total satisfaction
• deal with customer queries quickly and efficiently through to resolution
• escalate cases for support asrequired
• ensure systems notes and records are updated in line with regulatory requirements

A bit more about the role

Your apprenticeship will last 18 months, and successful apprentices will achieve aLevel 2Customer Service Practitionerstandardendorsed by the Institute for Apprenticeships. Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individualmember at Professional level.Your learning will be at your workplace with ad hoc day release for study.

The work you do is vital for our business.You'llbe dealing with customers queries quickly,efficientlyand through to resolution ensuring that they are completely satisfied with how we have dealt with their query.You'llalso be involved in:

• Speaking with and helping our customers with their queries or problems
• Accurately recording and processing a variety of customer enquires
• Diagnosing customer issues and investigating and interpreting data held on several different systems
• Managing customer expectations as well as setting and agreeing timescales for actions to be performed
• Promoting United Utilities products and services
• Gain and insight into various departments and teams within our customer service teams.

What we’re looking for:

We’re looking for someone keen to gain hands-on experience, develop practical skills, and achieve the standards needed to succeed in this role.

You’llneed to have:

• 2 GCSEs or equivalent, grades A-C or grades 9-4 inMathsand English

Why choose us to kickstart your career?

• Secure your future – Every apprentice is guaranteed a permanent position at the end of their scheme*
• A springboard to your career –You’llreceive structured training, a dedicated mentor, and high-quality learning to help shape your career
• Inspire the next generation –You’llhave the chance torepresentUnited Utilities at key events across the region, engaging with young people to bring careers in the water industry to life
• Reward and benefits – There are lots ofperks, including a starting salary of £20,000, which will increase each year based on performance
• Be part of the UU family –You’llhave the chance to network, bond, and learn from your colleagues and fellow apprentices

*As long asyou meet all necessary standards and behaviour criteria throughout the programme.

Additional Information

Please check and ensure that you are comfortable with the following points before you apply:

• It is essential that you live within a reasonable commuting distance of thebaselocation of your apprenticeship
• As part of your induction, you will attend afive dayresidential triptothe Lake District.This is a fantastic opportunity to develop your skills in a beautiful setting with your fellow apprentices.Accommodation and boarding will be provided
• During your apprenticeship, you may need to travel to your place of study. Ifyou’renot local to your place of study, accommodation willeitherbe providedor reimbursedby United Utilities during this period (excluding weekends). Please consider travel requirements and staying away from home if applicable

Determinedbythe role that you are applying for, our recruitment process may require you to complete:

• An Online application form
• Online tests
• An in-person interview (and presentation)or assessment centre
• A technical test

If you are offered a job with us,a number ofpre-employment checks will need to be carried out before your appointment can be confirmed. Any offer of employment with United Utilities will be subject to a satisfactory report from the Disclosure Scotland/ the Disclosure and Barring Service.

Please only apply for one apprenticeship role.Part of the assessment process will be to detail why you have applied for your selected apprenticeship vacancy.

Please note that we are unable to offer Visa sponsorship for this role.

Youmust have been ordinarily resident in the UK for at least three yearsbefore starting the apprenticeship.