Leeds Major Incident Manager - 24/7 ITIL Incident Response

Netcompany Group; Leeds; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading technology transformation firm based in Leeds is seeking a Major Incident Manager to enhance its service delivery capability. The successful candidate will ensure that Major IT Incidents are handled efficiently within an ITIL framework, managing communication and driving resolution efforts. Applicants should have substantial ITIL experience, leadership skills, and be willing to work flexible hours for project demands. The role offers career development and exposure to an innovative environment.

Benefits

25 days’ holiday

Private Medical Health care

Pension contribution

Life Assurance

Professional certifications supported

Retail discounts

Qualifications

• Considerable experience in an ITIL based Service Management environment.
• Experience in managing escalations and team coordination.
• Ability to work 24/7/365 as part of an on-call rota.

Responsibilities

• Act as the main escalation point for Major IT Incidents.
• Setup and distribute Major Incident Communication.
• Complete Major Incident Report and Post Incident Review meetings.

Skills

ITIL Service Lifecycles

Team leadership

Self-motivation

Flexibility

Integrity

Education

ITIL Foundation V4

Job description

A leading technology transformation firm based in Leeds is seeking a Major Incident Manager to enhance its service delivery capability. The successful candidate will ensure that Major IT Incidents are handled efficiently within an ITIL framework, managing communication and driving resolution efforts. Applicants should have substantial ITIL experience, leadership skills, and be willing to work flexible hours for project demands. The role offers career development and exposure to an innovative environment.