Lead Generation Manager

CarFinance 247 Limited.; Manchester; On-site; GBP 50,000 - 65,000; Full time

Job summary

A leading digital car finance platform in Manchester is seeking a driven Contact Centre Team Leader. This role involves leading the Lead Generation team, focusing on motivation, performance management, and dialler optimization. The ideal candidate should possess strong leadership and coaching skills along with a solid understanding of data-driven performance metrics. Competitive salary and various benefits are included.

Benefits

Competitive basic salary up to £50,000 OTE £65,000

Monthly performance-based bonuses

Enhanced annual leave with a bonus day off for your birthday

Mental & Physical healthcare plans

Workplace Nursery Scheme

Electric Vehicle Scheme

Wellbeing and fitness programmes

Qualifications

• Proven experience in a contact centre or sales leadership role (minimum 1 year).
• Strong dialler management skills, including optimising campaigns.
• Excellent systems knowledge to manage lead allocation processes.
• Data-driven mindset to inform decisions and improve performance.
• Natural coach and motivator, bringing energy and accountability.

Responsibilities

• Lead and motivate a team of Lead Generation Advisors to exceed KPIs.
• Own team performance – from dialler management to coaching sessions.
• Deliver regular 1:1 feedback and tailored development plans.
• Foster a high-energy, positive team culture.
• Use data and insights to drive efficiency and improve results.

Skills

Dialler management

Sales leadership

Coaching and development

Communication skills

Data-driven mindset

Organisational skills

Job description

About The Role

Join the UK’s leading digital car finance platform and help shape the future of our high-performing Lead Generation team.

At CarFinance 247, we’re on a mission to transform how people buy cars – and we’re just getting started. As we continue to grow, we’re looking for a driven, energetic Contact Centre Team Leader to lead from the front, inspire performance, and create a fun, fast-paced environment where people thrive.

This is a fantastic opportunity for a people-first leader with dialler management experience and a passion for coaching and development. If you’re ready to make a real impact and grow your leadership career in a dynamic, customer-focused business – we want to hear from you.

What’s on offer:

• Competitive basic salary up to £50,000 OTE £65,000
• Monthly performance-based bonuses
• Warm leads & no cold calling
• Enhanced annual leave + a bonus day off for your birthday
• Mental & Physical healthcare plans
• Boosted pension contributions
• Enhanced maternity, paternity, and adoption leave pay
• Workplace Nursery Scheme
• Electric Vehicle Scheme
• Wellbeing and fitness programmes with Bee Fit 247
• And much more!

Your role as Lead Generation Manager:

• Lead and motivate a team of Lead Generation Advisors to exceed KPIs and deliver exceptional customer experiences
• Own team performance – from dialler management and campaign planning to daily stand-ups and coaching sessions
• Deliver regular 1:1s, feedback, and tailored development plans to support individual growth
• Foster a high-energy, positive team culture with incentives, recognition, and team-building initiatives
• Use data and dialler insights to drive efficiency, optimise workflows, and improve results
• Champion collaboration across departments to ensure a seamless customer journey

About You

What we’re looking for:

• Proven experience in a contact centre or sales leadership role (minimum 1 year), ideally within a fast-paced, target-driven environment
• Strong dialler management skills, including optimising campaigns, understanding dialler logic, and maximising productivity through data insights
• Excellent systems knowledge, with the ability to understand and manage lead allocation processes and work closely with operational support teams
• Data-driven mindset, using reporting, analytics, and KPIs to inform decisions, improve performance, and drive consistent results
• A natural coach and motivator, bringing energy, empathy, and accountability to inspire team members and lift performance
• Strong performance management skills, confident managing conduct, attendance, quality, and productivity fairly and consistently
• Excellent communication and organisational skills, with the ability to prioritise, plan, and keep workflows running smoothly
• Experience in coaching and developing talent, including delivering feedback, running training sessions, and supporting ongoing skill development
• Ability to thrive in a fast-paced environment, maintaining high standards while adapting to changing priorities
• Collaborative team player, focused on helping others succeed and building a positive, high-trust team culture
• Strong problem-solving abilities, particularly when managing system, workflow, or lead allocation challenges
• Commercially aware, understanding how lead quality, conversion, and team performance impact overall business objectives

About Us

Why CarFinance 247?

We’re more than the UK’s #1 digital car finance platform. We’re a Manchester-based tech business with big ambitions, a bold vision, and a brilliant team. Backed by cutting-edge tech and a customer-first mindset, we’re building something special – and we’d love you to be part of it.

Inclusion matters

We’re proud to be an equal opportunities employer and are committed to building a diverse, inclusive workplace where everyone can be their best. We welcome applications from all backgrounds and experiences.