Key Account Service Manager

Linde Heavy Truck Division Ltd.; Wellingborough; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global machinery manufacturer in the UK is seeking a Key Account Service Manager. You will build relationships with large customer accounts, manage service levels, and resolve service-related issues. The ideal candidate will have strong analytical skills and experience in negotiation, along with proficiency in Microsoft Office and ERP systems. This full-time position offers an opportunity to work with a dedicated team focused on customer satisfaction and business growth.

Qualifications

• Well-developed analytical and problem-solving skills.
• Ability to prioritize work and meet tight deadlines.
• Energetic, motivated, and pro-active team player.

Responsibilities

• Build relationships and manage large customer accounts.
• Act as primary escalation point for service-related issues.
• Conduct account reviews with customers at agreed frequencies.

Skills

Analytical skills

Problem-solving

Customer relationship management

Negotiation

Proactive team player

IT Skills

Tools

Microsoft Office

SAP ERP

SAP Business Warehouse

Job description

Key Account Service Manager page is loaded## Key Account Service Managerlocations: Wellingborough, United Kingdom: West Bromwich, United Kingdom: Bridgend, United Kingdom: Swanley, UKtime type: Full timeposted on: Posted Todayjob requisition id: JR-0084317As a Key Account Service Manager you will build relationship (s) with, manage and develop large customer accounts within the terms of each contract, ensuring that the customer’s required levels of service and Linde’s commercial requirements are both met. To act as the primary escalation point for any service-related issues that may arise and coordinate our response across the regions. Working closely with your colleagues in Sales and across the wider business to increase market share, maintain profitable growth and understand the customer needs for material handling products and solutions.# **We offer:*** Ensuring that all relevant SHEQ procedures are followed. (Safety, Health, Environment, Quality)* To implement, develop and manage a contract or contracts to achieve agreed financial and service targets in line with the Service Level Agreement.* Conduct account reviews with customers and Regions at agreed frequencies.* Using and presenting KPI’s as per the contract to demonstrate contract performance.* Resolve any customer queries within a timely manner.* Manage the customer P & L and report on any issues regarding the profitability of the account.* Provide support on new business proposals, site surveys and tenders as may be required by the local KAM or ASM.* Recognise and create new business opportunities across all business streams, raise awareness of aftersales products and services* Using KPI data and engineer/operator feedback - identify, communicate and propose corrective actions to assist the reduction of out of contract spend and / or improve efficiency.* Update CRM system with all customer contact, relevant information and all site visits# **Tasks and Qualifications:*** Well-developed analytical and problem-solving skills with the ability to produce high quality reports* Rationale to prioritise work and meet tight deadlines whilst paying close attention to detail* Energetic, motivated and pro-active team player* IT Skills (Service-related ERP, Microsoft Office, including Excel and PowerPoint)* Basic SAP (ERP and CRM)* SAP Business Warehouse* The ability to propose, negotiate and close aftersales business deals/contracts* Successful P & L responsibility for given areaThis job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. This Job description is in addition to your normal Terms and Conditions of employment. It will be subject to regular review and amendment as necessary in consultation with the post holder.**Linde Material Handling** is a leading global manufacturer of forklift trucks and warehouse trucks, and a provider of intralogistics solutions and services. As an innovation leader, we deliver progressive products and tailored solutions, which meet all individual requirements that an application or company may have.We are represented in more than 100 countries worldwide with our own branches. The company’s international network includes production and assembly plants in Germany, France, the Czech Republic, the USA, and China as well as more than 700 sales and service locations. Around the world, we have some 13,000 people working passionately on holistic intralogistics solutions, to help boost our customers’ performance in the long term.Linde is part of the KION Group, which is the largest manufacturer of forklift trucks and warehouse trucks in Europe, measured by units. Within the KION Group, we are helping to shape the future together with our strong brands Linde, STILL and Dematic and represent the very best our industry has to offer. The KION Group is a global enterprise made up of more than 42,000 employees in more than 100 countries.**Our culture is shaped by the shared values of the KION Group: integrity, collaboration, courage, and excellence.**