Key Account Leader & Service Excellence Coach

Boughey Distribution Ltd; Wardle; On-site; GBP 30,000; Full time

Job summary

A logistics and distribution company in England seeks a Key Account Manager to lead customer relationships and team support. This role demands strong communication, process-driven leadership, and a focus on continuous improvement. The ideal candidate will oversee KPI reviews, ensure service standards, and provide mentoring to team members. Generous benefits include competitive salary, extensive training opportunities, and flexible working arrangements are offered as part of a supportive workplace culture.

Benefits

33 days holiday including bank holidays

Extensive training opportunities

Discounts across various services

Company pension and life assurance

Free refreshments and parking

Qualifications

• Previous experience with high-profile contracts is advantageous.
• Ability and willingness to strive for continuous improvement.
• Flexibility to carry out varied tasks positively.

Responsibilities

• Lead monthly and quarterly KPI review meetings with customers.
• Build and maintain excellent customer relationships.
• Ensure operational performance standards are met.

Skills

Strong communication skills

Process-driven

Computer literate

Team player

Innovative approach

Ability to prioritize workload

Tools

SAP

Job description

A logistics and distribution company in England seeks a Key Account Manager to lead customer relationships and team support. This role demands strong communication, process-driven leadership, and a focus on continuous improvement. The ideal candidate will oversee KPI reviews, ensure service standards, and provide mentoring to team members. Generous benefits include competitive salary, extensive training opportunities, and flexible working arrangements are offered as part of a supportive workplace culture.