Key Account Coordinator – Halifax

Quick Reach Group; Halifax; On-site; GBP 60,000 - 80,000; Full time

Job summary

A vibrant service team in Halifax is looking for a diligent individual to provide top-level service to major accounts. The role involves managing enquiries, processing orders, and maintaining customer relations. Ideal candidates should possess excellent communication and organisational skills, with the ability to multitask effectively under pressure. Proficiency in Microsoft applications is essential.

Qualifications

• Desire to provide excellent customer service.
• Ability to work well under pressure.
• Flexibility on changes to processes when applicable.

Responsibilities

• Answer dedicated landline and deal with all enquiries, queries, orders, off hires and breakdowns.
• Process orders and maintain shared spreadsheet.
• Build great customer relations via seamless service.

Skills

Great interpersonal skills

Excellent communication skills

Organisational skills

Ability to multitask

Excellent telephone manner

Written skills

IT skills

Tools

Microsoft applications

Job description

This position has now been filled. Thank you for all our applicants

Join our vibrant Quick Plus team in our fast paced Halifax office. We’re looking for a diligent individual who can provide top level day to day service to our major accounts.

Role and Responsibilities:

Answer dedicated landline and deal with all enquiries, queries, orders, off hires and breakdowns.

• Deal with all traffic coming through the dedicated email address.
• Source kit for orders by liaising with relevant depots.
• Process orders and off hires
• Maintain shared spreadsheet.
• Follow breakdown procedures and keep the customer informed of the current status.
• Make daily pre-delivery, delivery and diary calls to ensure smooth transition from enquiry to off hire.
• Key accounts orders to be processed in accordance with their procurement procedures using their portals where relevant.
• Maintain & build great customer relations via a seamless service.
• Help with ad hoc duties and willingness to work flexibly.

Person Specification

The ideal candidate will have:

• Great interpersonal skills and a desire to provide excellent customer service.
• Excellent communication & organisational skills with an ability to multitask.
• Ability to work well under pressure and within time constraints.
• Excellent telephone manner & written skills to ensure a high standard of customer service is maintained.
• IT skills with knowledge of Microsoft applications
• Flexibility on changes to processes when & where applicable
• Previous HDC experience may prove to be an advantage.

Feel you’ll be a great fit for this role? Get in touch with our Business Development Director, Chris Firth: