Junior Software Support Analyst | Hybrid & Learning-Driven

AccessAble Games; Reading; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A gaming company in Reading is looking for a Junior Software Support Analyst to provide remote customer support, diagnose issues, and develop technical knowledge. This role requires a degree in Computer Science, familiarity with Microsoft OS, and a proactive attitude. You will build customer relationships and contribute to team performance within a hybrid working model. The position offers extensive learning resources and a supportive work environment aiming for continuous improvement in service delivery.

Benefits

Hybrid working

Extensive learning resources

Social events

Employee Assistance Programme

Qualifications

• Strong foundation in technical fields.
• Experience or education in relevant areas.
• Independently capable problem solver.

Responsibilities

• Support customers remotely by diagnosing issues.
• Develop understanding of customer systems.
• Prepare reports to ensure excellent service delivery.

Skills

Problem-solving skills

Clear communication skills

Basic knowledge of Microsoft operating systems

Eagerness to learn

Education

Degree in Computer Science or Engineering

Tools

MySQL

SQL Server

Job description

A gaming company in Reading is looking for a Junior Software Support Analyst to provide remote customer support, diagnose issues, and develop technical knowledge. This role requires a degree in Computer Science, familiarity with Microsoft OS, and a proactive attitude. You will build customer relationships and contribute to team performance within a hybrid working model. The position offers extensive learning resources and a supportive work environment aiming for continuous improvement in service delivery.