Junior Account Manager

Getbusyplc; Cambridge; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading software company in Cambridge is seeking a Junior Account Manager to support client success and drive revenue growth. You will engage with clients to understand their needs and showcase how our products can enhance their operations. The ideal candidate will bring excellent communication skills and a proactive approach, while gaining valuable experience in account management and customer engagement. The role includes maintaining client relationships and assisting with CRM management, all within a dynamic team environment.

Benefits

Opportunities for career development

Supportive team culture

Flexible working arrangements

Qualifications

• Strong communication and interpersonal skills.
• Experience in sales or account management preferred.
• Proactive approach with good organizational skills.

Responsibilities

• Maintain communication with clients through various channels.
• Build relationships and identify opportunities for upselling.
• Assist with CRM updates and customer queries.
• Deliver product demonstrations and training as needed.
• Engage clients showing signs of reduced usage or risk.

Skills

Excellent communication

Team player

Organizational skills

Problem solving

Customer focus

Tools

CRM systems

Job description

Nothing Beats Loving What You Do
We’re building a company where passionate, high-performing people do their best work - and love doing it. We work hard, build software that makes a difference, and have a lot of fun doing it.

About Us
GetBusy is a fast-growing, future-focused global software company, listed on the London Stock Exchange (LON:GETB). Our group company mission: to make people productive and happy.
Our flagship platform, Virtual Cabinet, powers secure document management and client collaboration across dozens of sectors, from construction to insurance — including 27 of the UK’s Top 100 accounting firms and 22 in ANZ.
120+ employees
1.5M+ portal users
65,000+ subscribers

Where We Are
We’re an established, UK-listed tech company with a strong foundation and a bold future. Our long-standing platform, Virtual Cabinet, has built a loyal customer base and recurring revenue stream across professional services and other document-heavy industries. It remains a trusted solution for secure document management and client collaboration.
But our future is Workiro – our next-generation, cloud-first platform designed to unlock significantly more value for our customers and partners. Workiro builds on the success of Virtual Cabinet but pushes into new territory: more integrations, more innovation, better user experiences, and broader market applicability. It’s the engine for international expansion, new verticals, and exponential growth.

Our vision

To redefine the future of workplace productivity through intelligent software.

Our Mission

To help people do exceptional work with less effort – by building products that remove friction and unlock productivity.

Our Purpose

Time is life’s most valuable asset. We help people reclaim it – by eliminating the admin, noise and blockers that get in the way of doing great work.

Our Values

We live to our values. Every decision we make, every customer we help, every line of code we write is defined by our company values.

Keep It Simple

We cut through complexity to make things clear.
If it can’t be explained simply, it’s not ready. We question, refine, and streamline—because simplicity drives understanding, speed, and impact.

Show Grit and Make It Happen

We persevere when things get tough and stay focused on outcomes.
Challenges don’t stop us, they sharpen us. We roll up our sleeves, adapt fast, and keep moving until it’s done. Grit isn’t just endurance; it’s the energy to make it happen.

Every Customer Experience Must Include a Smile

We put customers at the heart of everything we do.
Every interaction big or small should leave them feeling better than before. When we make their lives easier, happier, or more successful, we all win.

Data informed, Insight Driven

We make decisions based on a combination of data, expertise, and judgment. We value facts and analysis, while recognising the importance of intuition and experience in complex or ambiguous situations.

Collaborate to Elevate

We work across boundaries, listen generously, and win together. It’s not about who’s right, it’s about what’s best. No egos, no exceptions. We strive for a culture of innovation and inclusion – not fear.

Experiment to Innovate

We move fast, test boldly, and learn quickly because innovation waits for no one.

Act like it’s yours

We take ownership of outcomes – not because we’re told to, but because we care deeply about what we’re building. We're decisive. We're accountable. We make an impact.

The Role

As a Junior Account Manager, you will support the success, retention and commercial growth of our clients. Alongside building strong relationships and ensuring customers get value from our products, you will play an active role in driving revenue from your interactions with clients.

This includes identifying where our solutions can solve more of a client’s challenges, confidently positioning the right products and services, and supporting sales activity across your accounts. You will handle real sales conversations and contribute directly to team targets, with guidance and coaching from experienced Account Managers.

The role blends customer management, problem solving and genuine commercial focus. You’ll be hands on with client communication, help prepare for reviews and renewal discussions, and learn how to manage opportunities from first conversation through to close.

Account management experience is preferred but not essential. What matters is strong communication, good organisation and a resilient, proactive approach to your work. In return, you’ll gain the training, exposure and support needed to progress toward managing your own portfolio and owning full commercial responsibility over time.

Responsibilities

• Maintaining regular communication with clients through phone calls, emails and follow ups.

• Building strong relationships with clients, understanding their needs and identifying opportunities to upsell or expand usage.

• Helping identify potential opportunities for clients to increase value or adopt additional features.

• Assisting with CRM updates, record keeping and ensuring customer information is accurate.

• Delivering product demonstrations and training with support from the team.

• Helping resolve customer queries by liaising with internal teams.

• Gradually taking on more responsibility as your product knowledge and confidence grow.

• Assisting with opportunity management such as drafting quotes, preparing proposals or following up on open opportunities.

• Proactively engaging clients who show signs of reduced usage or risk to help retain and stabilise the account.

The Team

The talented Account Management team understand the importance of our commitment to our clients and their success. With a suite of products available to them they identify and generate new revenue opportunities from existing clients.

With a customer centric mindset, the team build long lasting relationships and cut through complexity in order to identify our clients' preferences and any issues.

The team deals with a varied range of proactive and reactive interactions from our existing client base including demonstrating software, license adjustments, functional changes, system use, business reviews.

The team is tasked with ensuring our customers’ needs are served and act as internal advocates for our clients.

The team build key relationships at all levels and collaborate internally, with a key partnership with Sales and Support & Finance both internally and with our clients.

Working in the Account Management team will give you:

• The opportunity to be part of a fun, friendly and motivated team

• The opportunity to learn from and be inspired by skilled colleagues

• The opportunity to teach and inspire others

• The opportunity to develop your skill set

• The opportunity to develop your career

• The opportunity to make your mark and, in doing so, make us better

Things you will struggle without

• Excellent telephone manner

• Excellent communication and interpersonal skills

• Team Player

• Ability to stay organised and composed during busy periods with client interactions

• Ability to articulate client requirements internally.

• Ability to communicate products and services to clients individually and on mass.

• Ability to work autonomously

What will give you an edge

• CRM Experience

• Passion for Technology

• Previous Sales/Account Management/Customer Success experience

• Curiosity for using AI to improve the way you work.

Personal attributes

• Hands-on approach with a flexible and positive attitude

• Excellent communication and inter-personal skills

• Strong attention to detail

• Proactive and self-driven, with a strong sense of accountability

• Desire and ability to learn quickly on the job

• Pride and ownership in their work

• Comfortable working in the office regularly, with remote flexibility when needed

GetBusy is committed to creating a diverse, inclusive workplace where everyone feels valued and empowered. We want all candidates to feel comfortable applying for our roles. If you need any reasonable adjustments during the application or interview process, please email [e-mail].