Jeweller Retail · South Molton

Astrid & Miyu Ltd.; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A dynamic jewellery brand in London seeks a skilled Jeweller to create personalized experiences for customers through expert welding and customer service. The ideal candidate will possess previous experience in jewellery work and a passion for exceptional customer interactions. Responsibilities include managing customer relationships, operating welding equipment, and ensuring the best possible experience during emotional moments. This role offers £16 per hour plus commission, with a focus on teamwork and community values.

Qualifications

• Previous experience with welding, soldering, or working with jewellery.
• Strong passion for customer experience.
• Values alignment with company ethos.

Responsibilities

• Create memorable welding experiences for customers.
• Manage customer interactions with warmth and intent.
• Use welding machine to personalize jewellery.

Skills

Welding experience

Customer experience

Problem-solving

Adaptability

Empathy

Job description

The A&M Mission:

We’re more than just a jewellery brand, we’re on a mission to revolutionise the jewellery experience.

Our Values & Culture:

At A&M, our values aren’t just words - they’re the heartbeat of how we show up, every single day.

Grow Together. Celebrate Each Other. Break All Boundaries.

We're a company fuelled by growth, recognition, and pushing beyond the expected. We move fast, think big, and believe that progress is a shared journey. We champion one another’s wins and show up with support when it counts - because when one of us grows, we all do. If you’re inspired by collaboration, driven by curiosity, and energised by celebrating others, you’ll thrive here at A&M.

Location:

South Molton Street, London.

Hours:

13 hours per week.

Salary & Benefits:

£16 p/h + commission. See more on our benefits.

Our Commitment:

Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments.

The JewellerMission:

You’ll play a key role in creating meaningful and memorable welding experiences that inspire and empower our community. You’ll bring care and passion to every interaction, with the customer at the heart of the journey.

How you'll drive success

• You truly Host from the Heart, radiating warmth, being fully present, taking ownership of every interaction and bringing intention to the smallest moments. You'll create a space where every individual and customer feels genuinely seen, valued and cared for
• Deliver an unforgettable welding experience that feels personal, thoughtful, and inspiring, building genuine connections with every customer
• Connect with each customer’s unique story and expertly use the welding machine to weld bracelets and charms that feel as special as the moments they represent
• Offer kindness and reassurance, especially during more emotional or sensitive moments
• Have a confident presence on the shop floor, sharing your knowledge of our products and welding service with passion and pride, inspiring both customers and your team

What you'll need to thrive

• You have previous experience with welding, soldering or working with jewellery, as well as a true passion for customer experience
• A values champion and brand ambassador, our values resonate deeply with you
• You're a strong problem solver, with the ability to be adaptable and respond effectively to change
• You're always looking for a better way to do things and are naturally curious in everything you do and every conversation you have
• You’re able to stay grounded during more difficult and sensitive interactions, always leading with empathy

The Interview Process and Candidate Experience

1. Life Story & Values - a 30 min video call with our Talent Team for us to get know each other better, asking questions inspired by our three core values
2. Interview with Store Manager - a 30 minvideo call for you to meet your Store Manager and discuss your skill‑set and experience for the role
3. In-Store Technical Interview - you'll meet one of our Jeweller Mentors to discuss your experience and try out our welding machine

Feedback:

We’re committed to creating the best candidate experience we can for you. You’ll receive feedback over the phone or email at every stage in the process once you’ve had an interview so that we can set you up for success and help fuel your growth.