ITMS Technician

Onecom; Swindon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading IT services provider is seeking an ITMS Technician in Swindon. The role involves providing technical support and resolving issues across Windows, macOS, and cloud platforms. Candidates should possess strong communication skills, a proactive attitude, and relevant IT certifications. This position offers a competitive salary and excellent perks including training opportunities and wellbeing support. Join a dynamic team dedicated to delivering exceptional customer experiences.

Benefits

25 days holidays + bank holidays

EV Scheme for leasing electric cars

In-house Training Academy

Discounted gym membership

All-expenses-paid company events

Qualifications

• Proactive and customer-focused approach to IT support.
• Experienced with remote and on-site technical support.
• Skilled in managing service requests within SLAs.

Responsibilities

• Provide remote and on-site technical support.
• Manage service requests in the CRM system.
• Deliver high standards of customer service.

Skills

Strong communication skills

Customer-first mindset

Troubleshooting skills

Experience with SLAs

Familiarity with Active Directory

Analytical thinking

Ability to manage multiple priorities

Education

Relevant IT certifications (CompTIA, Microsoft)

Tools

Microsoft 365

Networking fundamentals

Job description

Join our Team as a ITMS Technician!

Location: Swindon

Salary: Competitive

Hours: Shift based within Monday-Friday 08:00-18:00

About the role:

We’re looking for a proactive and customer-focused IT Support Technician to join our dynamic IT Managed Services team. You’ll be the go-to expert for resolving technical issues across Windows, macOS, Microsoft 365, networking, and cloud-based systems, delivering remote and occasional on-site support that keeps our clients running smoothly. This is a shift-based role on our Service Desk, ideal for someone who thrives in a fast-paced environment and enjoys solving problems with precision and professionalism.

What makes you a great fit:

• Strong communicator with a customer-first mindset
• Organised and calm under pressure
• Experienced with SLAs and performance metrics
• Skilled in troubleshooting across desktop, server, and cloud platforms
• Confident with Active Directory, Microsoft 365, and networking fundamentals
• Passionate about continuous learning and staying current with tech trends
• Empathetic, tactful, and professional in all interactions
• Reliable team player who shares knowledge and supports others
• Analytical thinker with a creative, adaptable approach
• Comfortable managing multiple priorities and shifting deadlines
• Holds or working towards relevant certifications (CompTIA, Microsoft, etc.)

Key responsibilities:

• Provide remote and on-site technical support for desktops, servers, and cloud services
• Manage and resolve service requests in the CRM system within agreed SLAs
• Accurately log incidents with clear descriptions and severity levels
• Deliver expert-level troubleshooting and customer service
• Meet KPIs and maintain high standards of performance
• Build strong relationships with clients as a trusted IT advisor
• Collaborate with colleagues to ensure seamless service delivery
• Maintain and improve internal and customer-facing documentation
• Support incoming calls and respond professionally
• Travel to customer sites when required, adhering to company policies
• Take initiative in training and professional development
• Handle additional tasks with flexibility and a solution-oriented mindset

Perks for our People:

• Holidays: 25 days + bank holidays and buy/sell options
• Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
• EV Scheme: Lease a brand-new electric car
• Lifestyle: 9% combined pension contribution and 4x salary life assurance
• Rewards: Quarterly and annual employee awards, discounts on tech
• Socials: All-expenses-paid company events
• Development: In-House Training Academy
• Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support

Who we are:

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

Our values:

We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.

ED&I:

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.