IT Support Technician – 6 Month Fixed Term Contract

Phyllis Tuckwell Hospice; Farnham, Guildford; Hybrid; GBP 34,000; Full time

Job summary

A compassionate care organization in Farnham seeks an IT Support Technician for a 6-month fixed-term contract. You will join a supportive IT team, providing hands-on IT support and helping ensure systems function smoothly. Key qualifications include IT support experience, knowledge of Microsoft 365, and strong problem-solving skills. The role offers flexible working arrangements and a caring work environment, contributing to impactful community services.

Benefits

Six weeks paid holiday plus public holidays

Matched pension contributions up to 7.5%

Employee Assistance Programme

Skill Development and Training

Flexible hours

Internal Mobility and Career Progression

Qualifications

• Experience working in an IT support or service desk role.
• Good working knowledge of Microsoft 365 and Windows 10/11.
• Confidence supporting users with day‑to‑day IT issues.
• Strong problem‑solving skills and a methodical approach.
• Ability to work both independently and as part of a team.

Responsibilities

• Provide professional IT support for staff and volunteers.
• Assist with device setup and user onboarding.
• Resolve day-to-day IT issues for the organization.

Skills

IT support experience

Microsoft 365

Windows 10/11

Problem-solving skills

Customer-focused approach

Job description

IT Support Technician – 6 Month Fixed Term Contract

Salary: £33,416 per annum WTE

Hours: 37 hours per week, worked Monday – Friday

Location: Farnham / Guildford / Flexible working across sites

Would you like to be part of an organisation that is dedicated to caring for the local community?

We have an opening for a full time IT Support Technician for a 6-month fixed term contract, working within our friendly and supportive IT Team, based at our site in Farnham, Surrey.

This role will provide additional capacity within the IT team during a period of transition, supporting staff and volunteers across the organisation. You will deliver professional, hands‑on IT support, helping ensure our systems and services continue to run smoothly and reliably.

Working as part of a small, collaborative team, you will support a range of technologies including Microsoft 365, Windows 10/11 devices, telephony, and core business applications, responding to support requests, assisting with device setup and user onboarding, and helping resolve day‑to‑day IT issues.

If you enjoy providing excellent customer‑focused support, like working as part of a supportive team, and want to contribute to an organisation that makes a real difference to people’s lives, we would be delighted to hear from you.

About You

• Experience working in an IT support or service desk role.
• A good working knowledge of Microsoft 365 and Windows 10/11.
• Confidence supporting users with day‑to‑day IT issues in a professional and friendly manner.
• Strong problem‑solving skills and a methodical approach to troubleshooting.
• The ability to work effectively both independently and as part of a team.
• A customer‑focused approach, with patience and empathy when supporting users.
• Good written and verbal communication skills.

For a full list of essential requirements, please refer to the job description and person specification document.

About Us

We are based in Farnham, Camberley and Guildford, and provide bespoke, compassionate palliative and end‑of‑life care for people living with an advanced or terminal illness, across West Surrey and North‑East Hampshire.

Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our IT team members are pivotal in helping deliver our vital services, ensuring ‘every day is precious’ for our patients.

The impact of our services on the lives of our patients and their families can be read about here:

We are committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.

We Offer

• Six weeks paid holiday plus public holidays (pro‑rated accordingly)
• Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
• Employee Assistance Programme
• Blue Light Discount Card
• Skill Development and Training
• Project‑Based Learning
• Internal Mobility and Career Progression

A Great Place to Work

• Flexible hours and flexible working
• Supportive colleagues
• 97% of our staff are proud to work for Phyllis Tuckwell

* Phyllis Tuckwell Birdsong Hospice staff survey 2023

For further information regarding the role or to arrange an informal visit please contact Michael Cullen, Head of IT on [e-mail] or phone [phone]. If you are unable to apply on‑line or have any questions about the recruitment process, contact HR on 01252 729408 or email: [e-mail].

Closing date for receipt of applications: Sunday 11th January 2026

Interviews to be held: Monday 19th January 2026

We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged.

Please note that we do not hold a sponsor licence and therefore are unable to provide sponsorship.

This post is subject to a standard Disclosure and Barring Service check.