IT Support Technician

Trusted Technology Partnership; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A specialist IT support provider in the United Kingdom is seeking an enthusiastic individual for an IT Support role. This position involves resolving IT issues while providing exceptional customer service. The role offers a salary of £25,077, a profit-share scheme, and benefits such as ongoing training, hybrid working, and additional paid leave. Ideal candidates are those wishing to develop their skills in a vibrant team environment. Don't miss this opportunity to grow your career in IT!

Benefits

Ongoing training and support

Company Profit Share

22 days annual leave plus bank holidays

Birthday as additional paid leave

Private Medical Insurance

Pension Scheme

Free Parking

Fresh fruit and occasional pizza

Qualifications

• Strong enthusiasm for IT.
• Willingness to develop troubleshooting and problem-solving skills.
• Ability to deliver exceptional customer service.

Responsibilities

• Take calls from customers to resolve IT issues.
• Be the first point of contact for customers.
• Resolve incidents using knowledge and problem-solving skills.

Skills

Enthusiasm for IT

Troubleshooting skills

Problem-solving skills

Exceptional customer service

Job description

Location

Ringwood, Hampshire, + Hybrid Home Working

Salary

£25,077 + Profit Share + Benefits

Hours

37.5 hours per week full time

The Role

You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem‑solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle.

Skills & Experience

To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem‑solving, and the ability to deliver exceptional customer service.

This role is subject to a clear standard DBS check being received.

The Package

• Ongoing training and support
• Role‑specific training is available through Microsoft Learn
• Company Profit Share (first £3,600 is tax free)
• 22 days annual leave plus bank holidays, increasing with length of service
• Birthday as additional paid leave
• Additional Paid Leave (dependent on Company Performance)
• Company sick pay policy
• Pension Scheme
• Private Medical Insurance including dental
• Free Parking
• Hybrid Working
• Progression opportunities
• Fresh fruit, the occasional pizza and a posh coffee machine!

About Us

Trusted Technology Partnership is a specialist provider of IT Infrastructure and Support Services for over 25 years. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Our core services include support desk, on‑site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage our colleagues to progress, including into other teams and departments.

Why Join Us

Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose‑built office.