IT Support Specialist

BCIC Swiss; Norwich; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading IT company in the UK is seeking an experienced IT Support Specialist to provide on-site support in Norwich. The role involves troubleshooting Windows and macOS systems, managing help desk tickets, and maintaining effective communication on issue resolution. Candidates should possess relevant experience in IT, hold a valid UK work permit, and be fluent in English. This part-time position requires flexibility with hours between 10-20 per week.

Qualifications

• Must hold a valid work permit in UK.
• Several years of experience in the IT field.
• English fluency mandatory.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber authorized.
• Have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Skills

Troubleshooting

Problem Solving

Help desk & ticketing systems

Windows support

macOS support

Basic Networking

Job description

IT Support Specialist

Location: Norwich, UK

Type: Dispatch/Part-time, On-site

Hours: 10-20 Hours per week

Skills: Troubleshooting, Problem Solving, Help desk & ticketing systems, Windows & macOS support, Basic Networking

BCIC Swiss GmbH | Best Connect International Company is looking for a (Dispatch, on-site) "IT Support Specialist" in UK.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber authorized.
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

• Must hold a valid work permit in UK.
• Several years of experience in the IT field.
• English fluency mandatory.

If all the above match your requirements and needs, please feel free to send your English CV mentioning the position in the subject line (with a WhatsApp number) as soon as possible.

Apply here: [e-mail]

Salary: Negotiable

Apply Now!

Fahmida Ahmed Tithi
Junior Recruiter
[e-mail]
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