IT Support Engineer — Global Firm, Zero-Carbon Tech

Cundall Johnston & Partners LLP; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading global consultancy in London is seeking an IT Support Engineer to join their team. This role involves resolving user issues and providing hands-on IT support both locally and internationally. The ideal candidate will hold a bachelor’s degree in IT or computer science and possess strong problem-solving and customer service skills. Familiarity with tools like Microsoft Teams and SCCM/MS Intune is essential. Diversity and inclusivity are highly valued in the workplace.

Qualifications

• Proven practical experience providing first/second line support.
• Experience working within a Professional Services Firm.
• Experience in basic network troubleshooting and structured cabling.

Responsibilities

• Resolve user issues sent to the Service Desk.
• Provide hands-on support for IT issues.
• Act as a main point of contact for external consultants.

Skills

Problem-solving attitude

Troubleshooting techniques

Customer service skills

Attention to detail

Education

Bachelor’s degree in computer science or IT

Tools

Microsoft Teams

MS Office

Cisco VPN

SCCM/MS Intune

TCP/IP

TeamViewer

Job description

A leading global consultancy in London is seeking an IT Support Engineer to join their team. This role involves resolving user issues and providing hands-on IT support both locally and internationally. The ideal candidate will hold a bachelor’s degree in IT or computer science and possess strong problem-solving and customer service skills. Familiarity with tools like Microsoft Teams and SCCM/MS Intune is essential. Diversity and inclusivity are highly valued in the workplace.