IT Support Engineer GBP 26000

Nextech Group; Manchester; On-site; GBP 22,000 - 26,000; Full time

Job summary

A large Managed Service Provider is looking for an IT Support Engineer to join their Manchester team. The suitable candidate will have strong communication skills, a solid understanding of server and network fundamentals, and the ability to resolve technical issues. You will assist clients both remotely and onsite, ensuring their systems function efficiently. This role offers opportunities for training and career development within a supportive working environment. Don't miss your chance to grow with a leading company in tech support.

Benefits

Over-average annual leave

Local Government Pension Scheme membership

Free onsite parking

Strong training and career development pathways

Qualifications

• Strong understanding of server and network fundamentals.
• Ability to diagnose and resolve a variety of technical issues.
• Experience in MSP or multi-site support is advantageous.

Responsibilities

• Deliver remote and onsite technical assistance across client environments.
• Work on a fast-paced service desk with varied infrastructures.
• Assist senior engineers on installations, upgrades, and projects.

Skills

Strong communication skills

Customer-first mindset

Understanding of server and network fundamentals

Diagnosing technical issues

Experience with Microsoft Windows environments

Network support and management

Tools

Microsoft Windows Server

Active Directory

A/V technologies

Job description

Role: IT Support Engineer

Salary: Up to £26,000 per annum

Location: Manchester

About the Organisation

We are a large, established Managed Service Provider delivering a comprehensive range of technical and professional support services to organisations across the North of England. Our teams specialise in IT, HR, Finance, Safeguarding, Payroll and more, working from a modern, well‑connected office with excellent facilities.

As an MSP, we pride ourselves on delivering responsive, customer‑focused, high‑quality services to a diverse portfolio of clients, ensuring their systems run efficiently and securely.

Our Values

• Providing exceptional support to our clients and partners
• Maintaining a strong service culture based on reliability, accountability and trust
• Investing in our people and supporting their professional growth and wellbeing

The Role

We are seeking a proactive and technically capable IT Service Desk Analyst to join our busy support team. You will deliver remote and onsite technical assistance across a wide range of client environments, working on a fast‑paced service desk with exposure to varied infrastructures and technologies.

You’ll also have opportunities to work alongside senior engineers on installations, upgrades and projects, supported by ongoing training to enhance your technical skillset.

What You Will Bring

• Strong communication skills and a customer‑first mindset
• A solid understanding of server and network fundamentals
• The ability to diagnose and resolve a variety of technical issues
• Previous MSP or multi‑site support experience (advantageous)
• Experience supporting schools or education clients is beneficial but not required

Key Technical Skills

• Microsoft Windows Server and desktop environments
• Active Directory (user management, Group Policy, software/printer deployment)
• Device deployment, configuration and support
• Hardware fault finding and resolution (servers, laptops, desktops, printers)
• Experience with A/V technologies (touchscreens, projectors, interactive panels)
• Network support, management, diagnostics and auditing

Benefits

• Over‑average annual leave plus bank holidays and Christmas office closure
• Local Government Pension Scheme membership
• Free onsite parking
• Strong training and career development pathways