IT Support Desk Technician

The Harrier Group; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A UK-based technology firm is seeking an IT Support Desk Technician to join their team. The role involves providing first and second-line support for hardware, software, and network systems. Candidates should have experience in a multi-site environment, strong knowledge of Windows OS and Microsoft 365, and familiarity with networking fundamentals. The position offers a great package, including pay, bonus, and comprehensive benefits like health cash plan and 33 days' holiday.

Benefits

Great package – pay, bonus and pension

33 days’ holiday

Health Cash Plan

Life Assurance

Employee Assistance Programme

Qualifications

• Experience in providing 1st and 2nd line IT support in a multi-site environment.
• Strong knowledge of Windows OS, Microsoft 365, Active Directory, and Azure.
• Familiarity with networking basics and VPN connectivity.

Responsibilities

• Provide technical support via Manage Engine ServiceDesk.
• Set up and maintain user hardware and peripherals.
• Assist with LAN, WAN, VPN, firewall troubleshooting.
• Deliver remote and occasional on-site support.

Skills

1st and 2nd line IT support

Windows OS

Microsoft 365

Active Directory

Azure/Entra ID

Networking fundamentals

Excellent communication skills

Tools

Manage Engine ServiceDesk

Zebra printers

Raspberry Pi devices

Job description

We are seeking an IT Support Desk Technician to join our IT team. This hands‑on role is vital in ensuring smooth day‑to‑day operations across the business by providing first and second‑line support for hardware, software, and network systems. You’ll work closely with colleagues in the UK and Czech Republic, delivering timely, professional assistance and maintaining high standards of service and reliability.

Key Responsibilities & Tasks

• Provide high-quality 1st and 2nd line technical support via Manage Engine ServiceDesk, meeting SLAs.
• Set up, configure, and maintain user hardware (HP PCs, Dell laptops, Microsoft Surface devices) and peripherals.
• Support Zebra printers and Raspberry Pi devices used in production environments.
• Administer Active Directory, Azure/Entra ID, Microsoft 365, and Adobe Admin Centre.
• Deliver remote and occasional on‑site support, including visits to the Czech Republic.
• Assist with LAN, WAN, VPN, firewall, and Wi‑Fi troubleshooting.
• Configure and manage MFA through Cisco Duo, ensuring security compliance.
• Maintain accurate documentation and knowledge‑base articles.
• Participate in the on‑call rota for critical incident support.

What We're Looking For

• Experience providing 1st and 2nd line IT support in a multi‑site or production environment. Strong knowledge of Windows OS, Microsoft 365, Active Directory, and Azure/Entra ID.
• Familiarity with Zebra printers, Raspberry Pi devices, and remote management tools.
• Understanding of networking fundamentals (DNS, DHCP, TCP/IP) and VPN connectivity.
• Knowledge of security tools and protocols, including MFA and endpoint protection.
• Excellent communication and documentation skills.
• Willingness to travel, including occasional trips to the Czech Republic.

What We Offer

• Great package – pay, bonus and pension.
• 33 days’ holiday.
• Personal development.
• Recognition and reward.
• Health Cash Plan.
• General Income Protection.
• Life Assurance.
• Employee Assistance Programme.
• On‑site parking and great public transport links.