IT Support Associate: Frontline Tech & Customer Service

IRIS Software Group; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading UK software company is seeking an Entry-level IT Support Associate in Manchester. You will be the first point of contact for IT issues, responsible for diagnosing and resolving incidents while providing exceptional customer service. Candidates should have a strong understanding of Microsoft products and experience in IT support is beneficial. This role is full-time and offers the chance to work in a dynamic IT environment.

Qualifications

• Relevant experience in IT support or service desk would be beneficial.
• ITIL Foundation qualification or experience is a plus.
• Ability to document processes and procedures effectively.

Responsibilities

• Act as the first point of contact for service requests.
• Log and track incidents following agreed procedures.
• Provide advice to end users on solutions.

Skills

Strong understanding of Microsoft products

Strong communication and customer service skills

Excellent attention to detail

Strong time-management and organisational skills

Education

A-Level (or equivalent) qualification

Job description

A leading UK software company is seeking an Entry-level IT Support Associate in Manchester. You will be the first point of contact for IT issues, responsible for diagnosing and resolving incidents while providing exceptional customer service. Candidates should have a strong understanding of Microsoft products and experience in IT support is beneficial. This role is full-time and offers the chance to work in a dynamic IT environment.