IT Service Manager - Hybrid (Defence Sector)

We Served; Leicester; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading technology service provider is seeking an IT Service Manager in Leicester, England. The ideal candidate will manage IT service delivery, ensuring seamless operations and customer satisfaction while driving the adoption of new services. The position requires strong leadership, experience in IT delivery, and the ability to work collaboratively within a hybrid environment. The role offers competitive salary, benefits, and opportunities for growth in a dynamic working environment.

Benefits

Generous holiday allowance

Matched contribution pension scheme, with life assurance

Access to a Digital GP and health consultations

Employee share scheme

Payment of Professional Fees

Flexible working options

Dynamic working environment

Qualifications

• Manage customer relationships through regular executive communication and site meetings.
• Support service transition activities, ensuring expectations are met and changes understood.
• Collaborate with the Business Engagement Team to create proposals for bids and operational requirements.
• Drive adoption of new services and ways of working, supporting business change initiatives.
• Ensure compliance with sector-wide standards and manage exceptions through risk processes.

Responsibilities

• Act as the vital link between customers and IT, ensuring seamless delivery of services.
• Shape how technology empowers operations across all sectors.
• Ensure that customer needs and expectations are met.

Skills

Experience managing operational IT delivery teams or issues

Strong understanding of IT and its relationship to business operations

Ability to write and present reports for senior stakeholders

Experience with IT budgets and/or commercial negotiations

Education

PRINCE2 or equivalent Project Management qualification

ITIL Foundation or Practitioner certification

Job description

A leading technology service provider is seeking an IT Service Manager in Leicester, England. The ideal candidate will manage IT service delivery, ensuring seamless operations and customer satisfaction while driving the adoption of new services. The position requires strong leadership, experience in IT delivery, and the ability to work collaboratively within a hybrid environment. The role offers competitive salary, benefits, and opportunities for growth in a dynamic working environment.